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TD Commerce Bank Reviews

61 Reviews
2.8
61 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings
  1.  

    Went from CSR to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Manager  in  Philadelphia, PA
    Former Employee - Sales & Service Manager in Philadelphia, PA

    I worked at TD Commerce Bank full-time for more than 5 years

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.
    Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.
    Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.
    They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).
    Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.
    Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)
    Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.
    The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.
    The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to ManagementAdvice

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.
    People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO