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I worked at TIAA-CREF full-time (More than 3 years)
Good pay for job and many growth opportunities within the company itself. There was always an urban myth that this position was a dark hole where you could never climb out that is completely untrue. If you have financial industry experience it's really easy to pick everything up and be successful if you have the ability to be adaptive.
Very demanding for work life balance. The shifts offered could get you working late evening into the nights. Center closes at 10 pm eastern standard time do it may not work for many as you may be selected to work this shift and you have no power to change the outcome. Also within the position there is a lot of clean up work as you are fixing client issues that have been created by another consultant giving bad information. The must cumbersome aspect of the position would be that you have to balance many parts of the all encompassing position that can prove itself to be quite difficult for some. This is a really important part of the position as it directly effects possible bonus pay and capability for future career growth within the firm.
Advice to Management
Hire higher quality candidates for effective quality and efficiency results