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I worked at TMone full-time
The founders of this company did an extraordinary job of creating a very employee friendly environment. The management took a personal interest in the employee and customer. The company had some very good federal contracts. +++Our founder and CEO Anthony Marlowe is off doing other great things for Iowa City. To bad he is allowed to continue his progressive work at TMone
This looks like the purchase was made by ERC (Enhanced Recovery Company, LLC ) for the market share. After the purchase, a large number of employees quit. This spring they are now offering a $500 sign-on bonus. They have taken to advertising on roadside yard signs. Of the number of call/contact centers in Iowa City/Coralville, ERC/TMone has won the race to the bottom. (All in the name of the quarterly profit line.) A number of hr and technical positions were "consolidated" at the ERC headquarters.
Advice to Management
Don't destroy the culture of a successful company when you acquire it. Look what makes it succeed and adopt it.