Teavana Teas – Santa Clara, CA
and Mission: Tea has been a part of Starbucks heritage since 1971, when the company was founded as Starbucks Coffee, Tea and Spices. Since its… Teavana Teas
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Doesn't RecommendNeutral OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Teavana part-time (More than a year)
You get free cups of tea while you work, and now since Starbucks has bought Teavana employees get 1lb of coffee every week.
Hours are terrible, and they just hire more people to split hours with. Management is disconnected with the employees who work hardest. Teavana has unrealistic goals of all employees based on pervious year's sales on a day to day basis. So if in the middle of the week say the goal is $300 for the day, but you get one customer that buys $800 out of the blue, the goal for the next year on the same day is now around $1000, which is outrageous for a low traffic store. The bonuses are awful, it is so hard to meet then exceed goals consistently for the whole month, THEN you get 2% of the money you made OVER what was expected. This was one of the most poorly run places I have worked at. New employees are so dissatisfied that turnover rate is very high, so the remaining employees are burdened with training and helping (which means giving up more sales) the new people. Since the Starbucks buyout, the quality of the tea has also degraded, while that markup of some of the most expensive teas can be as high as 733%. We are conditioned to be pushy, and are pitted against one another rather than striving for store goals for group gain.
Advice to Management
Change the bonus system, it makes for a hostile work environment. Improve on selling tactics, because the pushiness makes both the customer and employee uncomfortable. Stop rewarding and turning a blind eye to those with high sales, because they steal sales from others.