TeleTech Jobs & Careers in Austin, TX

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19 days ago

Tax Support Professional - Work From Home

TeleTech Austin, TX

This is a seasonal customer facing position providing customer service, technical support and tax related research and support to the customers… Snagajob


8 days ago

UCCE / IVR Technical Project Manager- Nationwide Search

TeleTech Austin, TX

· Manage the overall delivery relationship with clients · Frequent and direct contact with senior level managers, directors and executives to… Glassdoor


30+ days ago

Senior Salesforce Developer-- Nationwide Search/Telecommute

TeleTech Austin, TX

We are currently searching for a SalesForce Developer to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will… Glassdoor


30+ days ago

Telecommunications UCCE Principal Engineer - Nationwide Search / Telecommute

TeleTech Austin, TX

We are looking for an experienced Cisco UCCE Telecommunications Principal Engineer to join our VoIP Professional Services delivery team. In this… Glassdoor


12 days ago

Systems Software Principal Programmer

TeleTech Austin, TX

Systems Software Principal Programmer needed by eLoyalty LLC, a subsidiary of TeleTech, in Englewood, CO (and various locations throughout the US… Glassdoor


TeleTech Reviews

595 Reviews
2.8
595 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
308 Ratings
  1. 3 people found this helpful  

    Pumping Money into a Dry Well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Principal Consultant  in  Austin, TX
    Former Employee - Principal Consultant in Austin, TX

    I worked at TeleTech

    Pros

    eLoyalty is one of the few companies where you can get entry level VoIP experience. Benifits and compensation where inline or higher then most companies in the field. Handful of very knowledgable engineers who are able and willing to train less savvy junior engineers. Smaller company feel with and tight knit community. Sales was good at their job.

    Cons

    The biggest problem with this company is not their contact center managed services, but with their BAMS group. They continue to pump big money into development without any suitors for the product which puts a huge strain on the other divisions. Career advancement is practically non-existant as formal training opportunities are few and far between which was the ultimate reason for me leaving. Also if you are not part of the good 'ol boy eloyalty group you have particularly zero chance of advancing. Most of the "in" group knows each other from past employment at other companies (mainly first USA or Capital One) and conspire to either make things good for you or very difficult to try and force you out voluntarily. Particularly all members of managed service are under surveillance of what websites they visit, personal calls, or even socializing with the wrong members of CCMS can get you in hot water. Which makes the mgmt. seem very petty.

    Advice to ManagementAdvice

    Find "real" managers and not just ones who's sole purpose is to make things better for a select few. Cut your loses with BAMS and focus on the only profitable division CCMS.

    Doesn't Recommend
    Disapproves of CEO