TeleTech

  www.teletech.com
  www.teletech.com

TeleTech Jobs & Careers in Bay City, TX

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TeleTech Reviews

655 Reviews
2.9
655 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
331 Ratings
  1.  

    Your Average call center job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kalispell, MT
    Current Employee - Customer Service Representative in Kalispell, MT

    I have been working at TeleTech full-time (more than 3 years)

    Pros

    Its a job. They provide all the training payed for. Most of the people are friendly and professional. can be challenging The benefits are ok/questionable. As long as you show up and are on time you pretty much have some job security, with some exceptions of course. You can move up to some degree depending on the manager you are put with.

    Cons

    Not really much for work/Life if your full time its about as much as another job unless your part time and for most people part time is not enough to live on or pay the bills. Very Metrics driven and from my own experience management is all about the numbers more then your willingness to be helpful to the customer The pay is $12.50 at the Brick and Mortar call center building and yet If you live only a few minutes away and would prefer to work as @Home Customer Service Rep they only want to pay you $8.50. Wouldn't it make more sense/CENTS to pay the employees that are making use of there own PCs,Electricity, Internet usage, and other resources better than the ones using up space and resources and the on site facility?

    Advice to ManagementAdvice

    Listen to your customer service reps and what they are telling you. Focus more on customers overall happiness with your company and less on the numbers this would benefit you more in the long run. Pay your @HOME Reps better wages they can do just as good a job at home, BETTER in most cases, And save you money at the same time!

    Recommends
    Neutral Outlook
    No opinion of CEO

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