TeleTech Jobs in Morgantown, WV

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1 day ago

CSR II-Benefits Solution – new

TeleTech Morgantown, WV

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a… TeleTech


30+ days ago

Customer Service Representative - Morgantown, WV

TeleTech Morgantown, WV

Being a TeleTech Customer Service Representative will place you in an exciting fast-paced career, where you can go as far as your ambitions can take… TeleTech


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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
409 Ratings
  • Helpful (4)

    2.5 years of teletech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Morgantown, WV
    Current Employee - Account Manager in Morgantown, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    I've learned so much. I talk to people about their money. I take their money, and then explain to them why I did, and then, now after a lot of practice, they still like me. I'm the voice of the man, and let me tell you I love the customer. I'm not one of these people who mutes the phone and screams. not that they're not having their learning process as well. But I've been able to learn so much, I couldn't even quantify how much from this job. I absolutely give as much as I can and lean as much as I can at my job toward the customer. But I don't hate the bank at all. It's just an agreement, I think the bank and the customer could both do better, but they're where they are.

    Cons

    You don't know what the freak is going on sometimes. It's all about emphasis and it require's tact and flexibility. The job is comply, sometimes you don't know why the hell you're in trouble, and you don't know how to do your job, because so much information is there. And it conflicts. The solution tree, is like the Bible, it is just confusing. So in a way being in any group of people or a company like this is always like being in a cult. But that's the way life is, you just conform to the cultural stride of your group and you're okay, if not your out. The reason a call center works is this, you have a database of information, and the inexperienced potentially uneducated people you hire are taught to navigate that database. (Such a valuable experience for anyone who is uneducated. You will be educated, and you will be paid. ) They want you to do it faster, and that's capitalism, but you, in turn, rise to the challenge, but you have some wiggle room, really, you can speak to people. If you're kind, they will be kind. If you don't judge they won't judge. It's the most profound training in verbal etiquette I could EVER IMAGINE. And it's not limited to one specific culture or attitude or form of etiquette, I've assumed you're thinking of England, it's not like that at all. I thank this work, forever, for letting me have these many many conversations, with people I started to really, really like. Everyone. You really learn a lot. A lot of which is a phase, and just forget it. Anyways that's our life, Teletech is our life. 2.5 years of My life, and actually it's been really good. Stretching, but in a good way. These people will test your insecurity, you feel bad, but soon, you won't feel bad anymore. They'll test your boundaries. And they will test them until you don't really have them anymore, not in a fkd up way but in a way, on that call you have to drop your professionalism and be human with them or they will keep attacking you. They'll test your knowledge, you have to learn the material or you will be miserable, It will be like you are in an interrogation room for murder. And then after you've mastered all that, you'll love it or you'll quit. Whatev

    Advice to Management

    Becoming strict about certain parts of the procedures can hurt you. Overall if you apply pressure to the TL's or don't educate them about liberal management techniques you're business will suffer. It just will, because feasibly, you can't hire a person to spend equal time monitoring each agent and spend equal time monitoring each monitor, you have to be pragmatic. You WANT expert people, people who know what they're doing at a reasonable price. Promoting people who do not know the work is wonderful and I think that's actually a smart and reasonable move but to have them tell you in a harsh way about a small rule that won't be in effect tomorrow is only an effect of their work pressure. Personal differences can hurt the company, or maybe they're just a part of life, I'm not blaming the company for life, I know that it sucks all over. I don't know how best to run the company interpersonally. But I think, if the database is not consistent, then discrepencies should be expected. Thanks for the job :)


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