TeleTech Jobs in Moundsville, WV

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TeleTech Reviews

2.8
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
392 Ratings
  • Helpful (6)

    7 yr employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I, Customer Service Representative II, Chat, Ed Desk in Moundsville, WV
    Former Employee - Customer Service Representative I, Customer Service Representative II, Chat, Ed Desk in Moundsville, WV

    I worked at TeleTech full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall a good place to work, but it depends so much on the project you are on. Cable tv project had huge push to sell to customers calling in about bill or problems with services. Call centers have their own culture and the culture went downhill while I was there. My project was cancelled by the cable co. I learned a lot there! Good for someone starting out in the job market or older people looking for additional income.

    Cons

    It's a call center. My local management team did the best they could within the system. High stress, chained to desk, seemingly endless stream of calls. I hated being forced to sell to customers calling in about bill or service problems.

    Advice to Management

    Bring back more of the office culture I experienced in 2006. Celebrate holidays, inject a little fun with the special days like luau day, sports team day, and so on. Little things like passing out a candy or granola bar when call volume was insanely high does make a big difference. Benefits were good but went downhill. Pay was ok, but very difficult to go up the pay scale because of the ever changing metrics on performance.


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