TeleTech Jobs & Careers in Phoenix, AZ

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Show:  All Results Last 7 Days
16 days ago

Customer Service Representative

TeleTech Phoenix, AZ +2 locations

In this position, you will be empowered to solve simple to complex issues for these customers. As a TeleTech Customer Service Associate, you get to… TeleTech


3 days ago

Team Lead, Service Delivery - Automotive Call Center

TeleTech Phoenix, AZ

Team Leads are responsible for a team's performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client… TeleTech


7 days ago

Customer Service and Sales Representative - North Phoenix (Revana)

TeleTech Phoenix, AZ

You will receive warm leads and build your business base. Support customer of our client companies in many industries, such as telecommunications… TeleTech


27 days ago

Business Sales Representative (Outbound Sales for Largest Social Media Company)

TeleTech Phoenix, AZ

Apply today and start as soon as Monday, November 3rd. *Walk ins welcome Monday Friday from 9am to 3pm* 16404 N Black Canyon Hwy Suite… TeleTech


1 day ago

Technical Systems Manager (Revana) – new

TeleTech Phoenix, AZ

Investigate, solution and manage technical issues to resolution. Document, manage and implement projects that affect individual programs and Revana… TeleTech


27 days ago

B2B Sales Representative (Outbound Sales)

TeleTech Phoenix, AZ +2 locations

Dynamic, verbally gifted, aggressive Business to Business Sales Professionals, here is your opportunity to reap the rewards of your customer service… TeleTech


6 days ago

Korean Bilingual Customer Service Representative

TeleTech Phoenix, AZ

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they… TeleTech


27 days ago

Agency Account Executive - Revana

TeleTech Tempe, AZ

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we… TeleTech


19 days ago

Inside Sales Account Manager - Tempe (Revana)

TeleTech Tempe, AZ

• Work daily sales reporting to identify potential sales opportunities within the customer base. Document all selling activity… TeleTech


15 days ago

Medical Professionals - Medical Call Center

TeleTech Tempe, AZ

Working for TeleTech in supporting this public healthcare client can be an exciting, fast-paced career where you can go as far as your ambitions will… TeleTech


TeleTech Reviews

635 Reviews
2.8
635 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
324 Ratings
  1. 4 people found this helpful  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Phoenix, AZ
    Former Employee - Team Lead in Phoenix, AZ

    I worked at TeleTech full-time (more than an year)

    Pros

    There are a lot of "front-end" support and process systems, giving the impression that the company has it all together. As well, there are employees in management tiers with both time and trackable career advancement paths that give one hope that this is a good place to be, one where you too can make these advancements and continue to elevate your career as you contribute to a growing business.

    Cons

    The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).

    Advice to ManagementAdvice

    Listen more, to your own people, and learn to better utilize the information they provide. The people with boots on the ground hear and see everything that happens, and it does't take much for them to compile a big picture of problems as they evolve. As a company, we were almost wholly client-focussed, and tended to ignore workplace truths versus client perceptions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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