TeleTech Jobs in Springfield, MO

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22 days ago

Technical Support Representative

TeleTech Springfield, MO

Being a TeleTech Technical Support Representative will place you in an exciting fast-paced career, where you can go as far as your ambitions can take… TeleTech


30+ days ago

Bilingual Spanish / English Speaking Customer Service - Representante de Servicio al cliente Español / Inglés

TeleTech Springfield, MO

Para usted, el servicio al cliente es más que decir ¨que tenga lindo día¨; es asegurarse que el cliente está más feliz al final que al principio de… TeleTech


30+ days ago

Customer Service Representative - Full Time and Part Time

TeleTech Springfield, MO

Being a TeleTech Customer Service Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you… TeleTech


TeleTech Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
392 Ratings
  • Helpful (1)

    This company will chew you up and spit you out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HP Laptop Support Agent in Springfield, MO
    Former Employee - HP Laptop Support Agent in Springfield, MO

    I worked at TeleTech full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Pay was OK for a call center.

    -The month long training period was essentially 2 free paychecks. I worked tech support and they were teaching us stuff that you should know to even get considered for that job.

    Cons

    - They'll lie straight to your face. This happens mostly during the interview process and the training process. In my case, it was about sales and my work schedule

    - Incompetent management. It almost seemed that tech support managers were picked based on their sales prowess rather than their ability to provide good customer care.
    -Work schedule. I worked 2:30 PM-11:45 PM Thur-Mon. I had no free weekends. I had absolutely no social life. To add to that, the prospect of getting a better schedule was slim as they wouldn't work with me on that at all even after I was told they would during my interview. 3 people from my training class had to quit when they got their schedules.

    -Sales. The absolute worst part of the job. When I was hired, I was under the impression that 95% of my job would be support. Sales would just be a friendly competition, but wouldn't affect my scorecard. I was dead wrong. I was required to make about $14 per call in sales.

    -Rules & Regulations. I couldn't bend the rules for anybody. They threatened to fire me because I helped out a customer with a software problem on his laptop when he was only one day out of warranty. I spent $0 on the customer and about 10 minutes of time to make him happy (and possibly a repeat customer) and they threatened my livelihood because of it.

    Advice to Management

    -Don't lie to prospective employees.

    -If you hire someone for a support role, don't force them to sell stuff to customers. In my case, most of the customers I talked to were already irritated that his/her laptop wasn't working. Having to sell to someone that isn't happy with the product is extremely difficult.


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