TeleTech Jobs & Careers in Springfield, MO

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23 days ago

Bilingual Spanish/English Speaking Customer Service - Representante de Servicio

TeleTech Springfield, MO

Para usted, el servicio al cliente es más que decir ¨que tenga lindo día¨; es asegurarse que el cliente está más feliz al final que al principio de… TeleTech

23 days ago

Customer Service Representative - Full Time and Part Time

TeleTech Springfield, MO

Being a TeleTech Customer Service Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you… TeleTech

TeleTech Reviews

630 Reviews
630 Reviews
Rating Trends

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Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
323 Ratings

    Frustrating company to work for, but overall not too bad of an experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Associate Technology in Springfield, MO
    Former Employee - Desktop Support Associate Technology in Springfield, MO

    I worked at TeleTech full-time (more than 3 years)


    Fast paced team environment. Very good benefits package and decent perks. Fun team atmosphere when working at the corporate versus agent level.


    IT department is seriously understaffed for some North American sites. NA IT staff expected to provide same level of support with 2 members as a 5 member team at other locations. Human Capital department fails to recognize and address multiple issues within workplace staffing. Company offers competitive salaries when hiring externally, but caps on internal promotion salary increases leave promoted employees being paid far less than external new hires to the same position that have far less experience.

    Advice to ManagementAdvice

    Management needs to learn to appreciate all staff equally, and to work with individual groups to better recognize key employee contributions to the corporation as a whole, especially in North American sites.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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