TeleTech Jobs in Springfield, MO

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18 days ago

Technical Support Representative

TeleTech Springfield, MO

TeleTech


30+ days ago

Customer Service Representative - Full Time and Part Time

TeleTech Springfield, MO

IMMEDIATE HIRING for Customer Service Representatives Apply now and start work soon! This opportunity will require you to work in Springfield, MO… TeleTech


30+ days ago

Bilingual Spanish / English Speaking Customer Service - Representante de Servicio al cliente Español / Inglés

TeleTech Springfield, MO

Para usted, el servicio al cliente es más que decir ¨que tenga lindo día¨; es asegurarse que el cliente está más feliz al final que al principio de… TeleTech


TeleTech Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
392 Ratings
  • Helpful (1)

    This company will chew you up and spit you out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HP Laptop Support Agent in Springfield, MO
    Former Employee - HP Laptop Support Agent in Springfield, MO

    I worked at TeleTech full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Pay was OK for a call center.

    -The month long training period was essentially 2 free paychecks. I worked tech support and they were teaching us stuff that you should know to even get considered for that job.

    Cons

    - They'll lie straight to your face. This happens mostly during the interview process and the training process. In my case, it was about sales and my work schedule

    - Incompetent management. It almost seemed that tech support managers were picked based on their sales prowess rather than their ability to provide good customer care.
    -Work schedule. I worked 2:30 PM-11:45 PM Thur-Mon. I had no free weekends. I had absolutely no social life. To add to that, the prospect of getting a better schedule was slim as they wouldn't work with me on that at all even after I was told they would during my interview. 3 people from my training class had to quit when they got their schedules.

    -Sales. The absolute worst part of the job. When I was hired, I was under the impression that 95% of my job would be support. Sales would just be a friendly competition, but wouldn't affect my scorecard. I was dead wrong. I was required to make about $14 per call in sales.

    -Rules & Regulations. I couldn't bend the rules for anybody. They threatened to fire me because I helped out a customer with a software problem on his laptop when he was only one day out of warranty. I spent $0 on the customer and about 10 minutes of time to make him happy (and possibly a repeat customer) and they threatened my livelihood because of it.

    Advice to Management

    -Don't lie to prospective employees.

    -If you hire someone for a support role, don't force them to sell stuff to customers. In my case, most of the customers I talked to were already irritated that his/her laptop wasn't working. Having to sell to someone that isn't happy with the product is extremely difficult.


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