Telerx

www.telerx.com

Telerx Jobs & Careers in Horsham, PA

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Show:  All Results Last 7 Days
16 days ago

Project Manager

Telerx North Wales, PA

may include, but are not limited to the following: • Interviews client and other stakeholders to determine all project requirements • Develops… CareerBuilder


16 days ago

Senior Project Manager

Telerx North Wales, PA

may include, but are not limited to the following: • Schedule and run kick off and ongoing training and communications project meetings… CareerBuilder


23 days ago

Pharmacovigilance Team Manager

Telerx Horsham, PA

include the following. Other duties may be assigned. • Accountable/responsible to ensure the timely and accurate processing of ICSRs for Global… CareerBuilder


14 days ago

Payroll & Compensation Manager

Telerx Horsham, PA

include the following: • Manage payroll process and 2-3 payroll associates. • Provide back up support to payroll. • Ensure compliance with… CareerBuilder


30+ days ago

Account Representative RN

Telerx Horsham, PA

Telerx is committed to our pharmaceutical heritage and the culture of quality we developed while serving this industry. We continuously infuse our… CareerBuilder


30+ days ago

Bilingual French Customer Service Representative

Telerx Horsham, PA

• Must possess bilingual French and English skills. Must be able to speak and write fluently… CareerBuilder


30+ days ago

Account Representative

Telerx Horsham, PA

• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer… CareerBuilder


2 days ago

Data Engineer II – new

Telerx Horsham, PA

include the following. Other duties may be assigned. • Participation in development and adherence to corporate data governance policies… CareerBuilder


20 days ago

Quality Assurance Specialist II

Telerx North Wales, PA

include the following. Other duties may be assigned. • Manage/Support Learning and Development processes. • Supports handling of complex work… CareerBuilder


30+ days ago

Account Representative 1

Telerx West Point, PA

include the all or majority of the following below. Other duties may be assigned. -Confers with internal and/or external customers in order to… CareerBuilder


Telerx Reviews

111 Reviews
2.5
111 Reviews
Rating Trends

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Telerx President Linda Schellenger
Linda Schellenger
72 Ratings
  •  

    No Long-Term Future For Employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Horsham, PA
    Former Employee - Customer Service Representative in Horsham, PA

    I worked at Telerx full-time (more than a year)

    Pros

    It was close to home. (Horsham, PA)

    Cons

    The turnover rate at this specific office location is outrageously high. They either make conditions so atrocious that they drive people to quit, or they do mass firings the instant they feel that their grossly high profit margin has taken the slightest dip.

    The training program is the WORST. There is a tremendous amount of information you're expected to retain and no, there's no taking material to take home and study. It ALL must be committed to memory.

    That leads to the unreasonable performance expectations. In order the "pass" training, you'll be put under rapid fire simulations. You have to not only do everything in a strict time constraint, but you'll have to score high in their very subjective ("I think you performed at an 85.6 level") evaluation system.

    After you get passed that, be prepared to have the phone calls you handle picked apart on a daily basis. If you fail to work the customer's name in 3 times, you'll be told about it. If you fail to apply one of their hundreds of phrases for each and every problem the caller states, you'll be told about it. The culmination being, your performance evaluation, which determines raises, will be effected. (Or used as a convenient excuse as to why you're getting a smaller raise than you're actually worth.

    Aside from the above, don't count on any formal education you've attained assisting you in gaining a better position in the company or getting any respect from supervisors. They'll treat you as if you were the stupidest high school drop-out.

    Advice to ManagementAdvice

    There's no advice to the Telerx management that I could give, that they would bother to listen to.
    They need to change their entire approach to the business, stop the high-pressure on employees, and unreasonable expectations, especially for those that are making $10 an hour.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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