TerpSys

  www.terpsys.com
  www.terpsys.com

TerpSys Jobs & Careers in Silver Spring, MD

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22 days ago

Software Developer

TerpSys Rockville, MD

TerpSys is a leading IT and Internet business solutions provider based in the Washington DC area. Blending today’s technology with outstanding… Glassdoor


13 days ago

Desktop Support Technician

TerpSys Rockville, MD +2 locations

TerpSys is a leading IT and Internet business solutions provider based in the Washington DC area. Blending today’s technology with outstanding… Glassdoor


26 days ago

Associate Software Developer

TerpSys Rockville, MD

TerpSys is a leading IT and Internet business solutions provider based in the Washington DC area. Blending today’s technology with outstanding… Glassdoor


TerpSys Reviews

53 Reviews
3.2
53 Reviews
Rating Trends

Recommend to a friend
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Ed Woods
19 Ratings
  1. 1 person found this helpful  

    Total Losers: Service Desk Managers and new Computer Analysts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Analyst in Bethesda, MD
    Current Employee - Computer Analyst in Bethesda, MD

    I have been working at TerpSys as a contractor (less than an year)

    Pros

    1. You have the option of tele-work; work at home.
    2. Work 9+ hour days, you get a day or two off during the month. Reduce Day Off (RDO)
    3. Flexibility in early or late shift.

    Cons

    1. Tele-work for Computer Analysts mean you get to perform tech support at home via phone (remote support) using your assigned laptop. If the tech can't perform their assign task, or if they don't have the tools to begin their task, they assign the task to someone else. This essentially means someone else will have to do the work, putting the burden on those who choose to work in the office where they have all the tools available to them. Just think, if there aren't any tasks to perform remotely, you don't have to work. Just watch TV and wait, while those in the office run around all day from floor to floor and building to building.

    2. Staff leaving for greener pastures, and the person having RDO, the existing staff have to work harder with limited hands on location in the office. I don't understand why they still have RDO if there is staff shortages.

    3. You can work morning or late shift. But if everyone wants to work early leaving you the only person as late shift, you are basically F@CKed working by yourself. The managers don't care, they just sit at their desk or they are tele-working also or they leave early. Some days they don't even show up to the office.

    4. Incompetent managers in the help desk office. They absolutely have no clue, no skills, nor do they bother to help answer the help desk main phone line when no one else is in the office.

    5. SOPS? Some, but they tell you that you have to search for SOPs since it's so dis-organized. No one seems to care how dis-organized the SOP's are since it's been brought up at every other meeting. And no one wants to organize it.

    6. Software to use? It's scattered all over NIH servers and directories. It's been brought up at every other meeting why the software the client uses is not located in one easy to find shared directory for the tech staff.

    7. Useless weekly meeting that could be address via detailed email.

    8. Emails from corporate to attend social events, (happy hour, bake offs, charity events, etc.)

    9. Pay and bonus freeze for 2014

    10. RFP from client just came out 2 months before contract ends - You want to know why everyone is leaving? JOB UNCERTAINTY.

    11. No job growth opportunity.

    Advice to ManagementAdvice

    This is for the on client site managers: Get a clue or get out. Provide some guidance to staff, don't just sit back and let the staff bicker amongst themselves, they need guidance.

    As for the CEO Ed Woods at Corporate, run the business like any corporation, not some 'mom & pop' shop. Stop with the after work events and charity BS and focus on the business. Revamp the ridiculous website touting all the charity events that you attend or how much money the company raised. Get rid of the silly pictures of employees at the company picnic and jazz it up so that clients and outsiders will take you seriously.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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