The Body Shop – Los Angeles, CA
The Assistant Manager / Team Leader is responsible for supporting all operational aspects of the shop in order to maximize sales and profitability… The Body Shop
The Body Shop – Long Beach, CA
The Customer Consultant is responsible for supporting all operational aspects of the shop in order to maximize sales and profitability through… The Body Shop
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- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at The Body Shop part-time (More than a year)Doesn't RecommendNegative OutlookDisapproves of CEODoesn't RecommendNegative OutlookDisapproves of CEO
I worked at 2 different stores. The first one- I loved my manager, she was the greatest. To this day she gives me great references for other jobs.
The products were easy to sell, which is nice. I don't particularly love them.
As far as the big picture: this company can say they're anti animal testing and fair trade but as of 2005 they're owned by Loreal, so by selling their products [or buying them] I felt I was contributing to animal testing and slave labor basically. As far as being a sales associate, good luck paying your bills, because you're likely to get only a shift or two a week. They give all the main shifts to managers/ assistant managers and supplement the busy hours with sales associates. I understand why but it sucks for people unqualified to work management. Also unless you are signed on as a full time employee you get no benefits whatsoever. And it's difficult to get that full time slot. There's usually only 1 per store [the manager]. Sometimes one assistant manager too.
As for my personal experience-
My first store: There were two girls who worked there that were horrible to me because the old manager told them I made more money than them. They were constantly holding me to an impossible standard and bullying me. They got me written up on my third day for something I didn't do. The district manager was super scary and unfriendly and totally unhelpful.
The second store was worse. They held me to a standard above anyone else in the store, especially regarding piercings and tattoos. When I came in, 75% of the staff had at least two visible tattoos or piercings. Yet my manager made me REMOVE my nose stud, even though I offered to get a clear one and cover it with my foundation. But he didn't enforce this "policy" on anyone else. About 6 weeks into working there I came down with Strep throat and called in sick because I had a 104 fever. The manager gave me endless crap and told me I should come in anyway otherwise he would have to work overtime. He finally gave up and hung up on me. I was then pressured to come in the next day instead of getting the time to go to a doctor and get treated. When I came in I still had a fever and I had to go in the back and sit down every once in a while because I thought I was going to pass out. The next time I saw the manager he outright threatened to have me fired for getting sick, but instead decided to try and transfer me to a store that could "deal with me". Bottom line is I found another job and quit within a week of that conversation.
Advice to Management
You've sold out Anita Roddick's original dream and ethics for this company and because of that MANY people aren't supporting you anymore. Some of your management is jaded, rude, and doing things that are borderline illegal. Give your employees benefits! Don't make them work 45 hours a week just to qualify for basic benefits.