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The Coffee Bean & Tea Leaf Reviews

122 Reviews
3.1
122 Reviews
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The Coffee Bean & Tea Leaf President & CEO John Dawson
John Dawson
7 Ratings
  1. 2 people found this helpful  

    Coffee Bean will use and manipulate you in every way, shape, and form.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Los Angeles, CA
    Former Employee - Barista in Los Angeles, CA

    I worked at The Coffee Bean & Tea Leaf part-time (less than an year)

    Pros

    Honestly, the co-workers. That's it, because they are going through the same situation as I am. However, your co-workers (for the most part...) turn out to be really cool, stand-out people.

    Cons

    There are countless cons to this company.

    First, they claim to offer a competitive salary with potential for benefits. The reality is this "competitive salary" is minimum wage with no benefits and only one employee can receive full-time benefits. Starbucks, on the other hand, offers benefits (health insurance!) for part-time employees (about 20 hours) AND with very certain circumstances, pays for your college education! What competition is there? With ample information, anyone can see that it may be better to work at Starbucks. Also, a raise is NOT 3 cents, Coffee Bean.

    Secondly, what is this whole issue with up-selling EVERY customer? I understand that a company needs to make revenue to make a profit, but what is this forced push coming from? Regulars are regulars for a reason, they just want their usual; THAT IS IT. Coffee Bean prides on having a strong value for customers, but in reality, their intentions is purely money-based and greedy. It seems that all they care about is that green dollar sign. Not only are they greedy, but they are also very cheap. I mean, they have over 300 stores worldwide. How much more money do you need? And if customer satisfaction is extremely important, why are you pushing to sell $200 machines to people who DON'T need them?

    In addition, my store has not had a manager for 8 months. EIGHT months. Supplemental to the high turnover rate, our store has always been under so much stress. We are understaffed, overworked, and underpaid. You would think that corporate would do something to compensate for the lack of a manager, and yet, all I hear from them is that we are behind sales. I understand that it takes a while to hire a manager; you have to train them, etc., but 8 months is a little too ridiculous. We don't even have an assistant manager! In fact, the district manager practically begged our store to stay, stating that she "really needed us," and "to stick it out," and "to help her," and for the most part, we have. But unfortunately, that was her ploy and in doing so, she completely used us. She pretends to care about our well-beings and constantly lies to us about these promises (benefits, raises) or futures she claims to have for us. It's been eight months and I'm still standing exactly where I was eight months ago.

    Basically, Coffee Bean does not care for their employees. They force their employees to work hard or to face punishment (warnings, possibly fired) and use their power to manipulate and use employees at their own expense. The company has no intention for growth at the lower tier of the company (the baristas) and yet, expects them to increase revenue. All these "promises" are hoaxes, and the company purely stresses on gathering sales. They just aren't the company you want to work for.

    Advice to ManagementAdvice

    While I am grateful for having a job opportunity, I believe that there is still some terrible imbalance within this company. In all seriousness, management needs to really consider their treatment of employees. We are humans, not tools. We have to pay bills and make a living for our family. Please try to empathize with your baristas as you ask them to do a lot without also, giving back. This is not a take-take-take world. Please compensate your workers for their hard work fairly and justly. And please use your power for the greater good, and not your selfish needs. Otherwise, don't expect people to continuously deal with your oppression.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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