The Hartford Jobs in Oklahoma City, OK

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25 days ago

Billing Customer Service Representative

The Hartford Oklahoma City, OK

Applicants must be able to commit to the work schedule long term. RESPONSIBILITIES: • The Billing… The Hartford

24 days ago

Insurance Advisor, OKC

The Hartford Oklahoma City, OK

BUILD STRONG PARTNERSHIPS – Demonstrate integrity and build trust with others… The Hartford

23 days ago

Middle Market Sales & Renewal Underwriter

The Hartford Oklahoma City, OK

The primary focus will be on New Business and Renewal underwriting activities in order to achieve the operating plan objectives for this territory… The Hartford

10 days ago

Customer Service Representative, OKC

The Hartford Oklahoma City, OK

STRIVE FOR EXCELLENCE – Motivate yourself and others to achieve high standards and continuously improve. ABOUT THIS OPPORTUNITY The Hartford… The Hartford

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The Hartford CEO Christopher Swift
Christopher Swift
76 Ratings
  • 3 people found this helpful

    Unfortunate Shift in Corporate Priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Line Manager in Oklahoma City, OK
    Former Employee - Front Line Manager in Oklahoma City, OK

    I worked at The Hartford full-time (more than 10 years)


    Above average pay; generous benefit package; abundance of advancement opportunities if the candidate is mobile; many lateral opportunities for front line employees within call centers


    Company has shifted corporate values from focusing on employee engagement and skill building to reducing costs by requiring more and more from front line employees and cutting (employment termination) the bottom 10 - 15% of front line employees. There is no culture of fun or engagement in the call centers resulting in more turn over and overall negative culture in the call centers.

    Advice to ManagementAdvice

    The key to obtaining and retaining employees is focusing on employee engagement. Reducing costs by lowering call handling time is a short-lived strategy. Better tools and more efficient processes will permanently reduce costs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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