The Hartford

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The Hartford Jobs & Careers in Oklahoma City, OK

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17 days ago

Desktop Support Specialist

The Hartford Oklahoma City, OK

• The Onsite Technician may serve as the first point of contact for individuals requiring technical support on hardware and software utilized by the… The Hartford


17 days ago

Insurance Sales Advisor, OKC. No Cold Calling! ***

The Hartford Oklahoma City, OK

STRIVE FOR EXCELLENCE – Motivate yourself and others to achieve high standards and continuously improve. ABOUT THIS… The Hartford


3 days ago

Agency Customer Service Representative, OKC - Paid Training Starts in January – new

The Hartford Oklahoma City, OK

OF THE POSITION? Our Agency Customer Service team is responsible for building on The Hartford’s 200 year history of providing outstanding service to… The Hartford


17 days ago

Customer Service Representative, OKC****

The Hartford Oklahoma City, OK

The Hartford, named one of the “World’s Most Ethical Companies” by the Ethisphere Institute, is looking for exceptional customer-focused talent to… The Hartford


The Hartford Reviews

652 Reviews
3.1
652 Reviews
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Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
38 Ratings
  1.  

    It's like jail. Homeless drug addicts have more freedom than Call Center Reps.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center, Customer Service Representative in Oklahoma City, OK
    Current Employee - Call Center, Customer Service Representative in Oklahoma City, OK

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    You get three weeks off, and can buy a fourth week. They give you so much time off because you will need it.

    Cons

    You are tethered to your chair for 7 hours a day. The only time you can get up from your chair is during two fifteen minute breaks and a thirty minute lunch. If you leave your desk for any other period of time, you will have to account for that time. My boss once told me that if he were still working on the phones (as opposed to being a manager), he just wouldn't take a bathroom break, meaning we (the employees) shouldn't take bathroom breaks.
    The customers who call in are mean and angry as a rule. The nice customers are the exception. Keep in mind, that people hate insurance companies and when they call in to customer service, they have a problem that needs to be fixed, so that makes for a negative combination.
    The call volume is high, so you're dealing with angry people back to back to back.
    There are barely any advancement opportunities. When I worked there, people who trained me and who had worked there for years and years still were on the phones.
    You have no control over your job or what you do in the 8 hours you have to be there.
    Oh, and a substantial amount of people who work there are obese because the job is so sedentary and unhealthy.

    Advice to ManagementAdvice

    No advice to management because management does not care.

    Doesn't Recommend
    No opinion of CEO

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