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The Home Depot Photos
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at The Home Depot part-time (less than a year)Pros
When I worked there, I was in charfe of keeping the plants waterd, which I enjoyed. Plus, the gentleman at the flooring department was kind to me and hated the management. Also, I noticed the lady in the gardening area started calling for me telling me that I always responded. (Made me feel good!)Cons
Some employees are helpful and some aren't. I was a fairly new hire and a customer came up to me asking me about lighting. SInce I didn't know the answer, I told him to follow me. I spotted the guy workimg the lighting department. I asked if he could help the customer. "NO!!!" he barked "I"M ON BREAK!!!. I turned to apologize at the customer, but he was heading out. Who could blame hime after receiving that WONDERFUL welcome?
Also, many times I've had customers asking me for things I didn't know about. I told them to stay put and I'll get someone to help them. 10 minutes later, I see the poor customer there in the same asile. I asked if they've been helped. Most of the time it would be a sad shake of the head..Advice to ManagementAdvice
Instill in all associates thenotion that customer service is number 1, top drawer, front bruner in importance. What customer would want to hear a response like I lsted above? Also, do something about giving customers help when they need it. Maybe have 1 or 2 employees whose job is NOTHING but offer assistance to customers who need help. Most of the complaints I read say the same 8 words: You can't get help when you need it"Neutral OutlookNo opinion of CEO