The Home Depot
Home Depot – Santa Maria, CA
AND KEY ACCOUNTABILITIES General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store’s in-stock… Home Depot
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The Home Depot Photos
I have been working at The Home Depot part-time (less than a year)Pros
It depends on your coworkers and who you report to but generally it's a fairly easy entry level retail job, can be fun if there are good people in your department, decent starting pay.Cons
Poor training, not great if you want an actual career, employees are just seen as interchangeable. I was a full-time college student when I was hired (as were the majority of the other employees in this particular store) and management was well aware of that, so they were good about letting us trade shifts as long as we kept our hours and kept the floor staffed. But after several months when the school semester ended, my class schedule changed and they would not let me alter my regular schedule to fit around my classes, but others who had been there longer were allowed do to so. I was reliable and a hard worker, and both my coworkers and the customers really valued me, I had never had any complaints or issues with my performance at all. So when they put me in that position, it just seemed silly and petty given that we had more than enough employees in our department to keep the floor staffed at all times. I didn't want to leave because I liked my coworkers and the pay was decent for entry level retail, but I figured if they were going to be that unreasonable about this there wouldn't be much flexibility if /when other important issues arose in the future. Even when I approached my manager's manager to see if there was any way we could resolve the issue, he said I could either quit or change my class schedule, but he would not budge an inch or offer any resolution to try to keep me on board. Then he told me my education was more important than this job and advised that I just leave. That to me communicated that I was just another disposable employee and that they'd rather hire on someone new than give an inch to keep a valuable employee.
As for the training... I was trained by sitting alone in the break room watching hours and hours of videos on a computer and taking multiple choice tests until I had "learned" enough about my department to be placed out on the floor. It really didn't actually prepare me too well and I ended up relying a lot on my coworkers in the beginning to help me learn about the department and how to answer customer questions, etc. I learned much more from my coworkers than I ever did from the computer training.
All in all it was a fun experience until the issue with my class schedule, but it's not somewhere you want to work long term if you have other options. Many of my coworkers were there for along time with no real opportunities for advancement.Advice to ManagementAdvice
Not sure what advice will be taken in such a large corporation but I'd say improve training and if you want loyal employees that perform well and keep turnover to a minimum, then do more to keep them engaged and wanting to stay.Doesn't RecommendNeutral OutlookNo opinion of CEO