Ticketmaster – Seattle, WA
Who are we? Ticketmaster is the world's leading live event ticketing company selling over 400 million tickets each year, supporting 180,000 events… Ticketmaster
RecommendsPositive OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Ticketmaster full-time (More than a year)
- Experienced, intelligent, respectful, mature non-genius-ninja-rockstar coworkers who like their jobs. Management included. - Good demographic diversity - something that isn't always common in technology! - You can speak frankly and critically about the state of the software, and people will say "Thank you for pointing that out". Management included. Frank criticism is directed at the software or at behaviors, rarely at people. - Interesting technology - Java, Groovy, Apache, Unix, distributed software, SAAS, SOA, - Real Agile that really works. No, really. With pair programming (with intelligent, competent people). TDD-, BDD-, and Kanban-influenced Scrum. Management-supported, team-driven. - Real continuous improvement - in the software, the processes, and the team. - Small office - about 25 people at this site. Almost all technologists who enjoy talking tech (though not just tech, we have lives). - A 40 hour work week is 40 hours. Be passionate, make things better, then go home and have a life so you can come back refreshed tomorrow / next week. - 2 free tickets a year - Whole office takes off two weeks at the end of the year - Bring your dog to work - Casual dress - Men tend to wear anything from old T-shirts and worn jeans (generally w/out holes) to nice business casual or even a tad fancier. Women tend to wear tunics / skirts with tights or sweaters + jeans. - Lunch supplies in the fridge, shopping list that anyone can contribute to. - *Nice* espresso machine, coffee from Cafe Umbria, milk in the fridge for lattes (or hot chocolate w/ foamed milk, if you prefer). - Our site's administrative assistant is amazing, and makes the whole office great for our teams.
- Office isn't fancy. - While you get two weeks off at the end of the year while the office shuts down, you only get 10 additional days PTO (plus 2 weeks sick time in Seattle, plus 2 personal days) - As a satellite office, we need to think about our perception from the rest of the company more than if we had face-time with the main offices in LA and Phoenix. Management deals with most of this, but it comes up from time to time. - Some of our older software sucks but still needs to be maintained until we can ditch it. We're working on it - not just talking about working on it - but it can still be a pain. - Lots of improvements mean lots of change. - Not sure how much opportunity there is for promotion at a branch office. If I ever leave, this will be why - but I see myself here 5 to 10 years first if things stay this great.
Advice to Management
Keep listening to the folks on the ground. Keep letting us see how our feedback is having results. Keep assuming issues are generally due to situations and environments rather than people until proven otherwise. Keep rewarding people for improving and reducing the need for heroics, and keep encouraging good communication and healthy Agile processes.