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30+ days ago

Product Manager-Store Systems

TItleMax Carrollton, TX

TMX Finance Positioned for the Future Product Manager, Store Systems Carrollton, Texas The TMX Finance family of companies (“TMX Finance… TItleMax


30+ days ago

ETL Developer

TItleMax Carrollton, TX

TMX Finance Positioned for the Future ETL Developer Carrollton, Texas The TMX Finance family of companies (“TMX Finance”) is one of the… TItleMax


9 days ago

Customer Service Representative - InstaLoan

TItleMax Atlanta, GA +10 locations

TMX Finance LLC and Affiliates Positioned for the Future Customer Service Representative Earn up to $25K! Atlanta, Georgia (Cheshire Bridge… TItleMax


2 days ago

Bilingual Store Manager – new

TItleMax Clovis, NM +12 locations

TMX Finance LLC and Affiliates Positioned for the Future Bilingual Store Manager Earn up to $45K! Clovis, New Mexico The TMX Finance family… TItleMax


21 days ago

Sr Security Engineer

TItleMax Carrollton, TX

TMX Finance Senior Security Engineer Carrollton, Texas The TMX Finance family of companies (“TMX Finance”) is one of the largest and… TItleMax


30+ days ago

Oracle DBA

TItleMax Carrollton, TX

TMX Finance Oracle DBA Carrollton, Texas The TMX Finance family of companies (“TMX Finance”) is one of the largest and fastest growing… TItleMax


13 days ago

Call Center Sales Manager

TItleMax Carrollton, TX

TMX Finance Contact Center Sales Manager Carrollton, Texas The TMX Finance family of companies (“TMX Finance”) is one of the largest and… TItleMax


21 days ago

IT Service Desk Manager

TItleMax Carrollton, TX

TMX Finance IT Service Desk Manager Carrollton, Texas The TMX Finance family of companies (“TMX Finance”) is one of the largest and fastest… TItleMax


30+ days ago

Field Construction Estimator (Contractor)

TItleMax Los Angeles, CA

TMX Finance Commercial Construction Field Estimator Los Angeles, California The TMX Finance family of companies (“TMX Finance”) is one of the… TItleMax


30+ days ago

Regional Manager Trainee

TItleMax United States

TMX Finance LLC and Affiliates InstaLoan Regional Manager The TMX Finance family of companies (“TMX Finance”) is one of the largest and… TItleMax


TitleMax Reviews

204 Reviews
2.6
204 Reviews
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Tracy Young
104 Ratings
  •  

    Unrealistic goals

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TitleMax

    Pros

    Bonuses, when you get them, off Sundays. My Dm is great. Closed holidays. Starting pay is good.

    Cons

    The constant schedule changes are ridiculous. For example Christmas required schedule was issued7 days before Christmas. They say they care about work/life balance but they don't. Current Rm has no clear expectations. Every Monday without fail there is suddenly something that absolutely has to be done by 2pm. Even though you are expected to get 2 rounds of collection calls done, field visits to customers homes, DMV, post office, inventories of repossession vehicles, and marketing. In some stores 1st round of calls can take 3 hours! Most offices are 3 people. They want 20 hours of marketing scheduled a week! So that means that really the CSR and SM are only in the store 30 hours, less than that really with field visits and inventories. So everything else at an operational level is left up to the GM. Oh and you better be doing loans or you get written up! So on top of the useless paperwork, calls, scheduling, cleaning the store, having customers visit the office to speak only with the GM so that you can grant extensions, putting people out for repo, writing expense checks, ordering supplies, responding to emails from micromanaging upper management, checking folders to make sure they're state compliant, YOU BETTER LOAN! Expectations are unrealistic at best. RM has never run a store. You are judged on customer payments also. So if a customer doesn't pay, somehow that's your fault. You're penalized twice for customers who don't pay and charge off. Once in your profit bonus and then again in your new loan bonus. Oh and if a customer commits title fraud, files bankruptcy, or is repossessed and sold and there is still a remaining balance once those charge off you are penalized for those also even though there is absolutely nothing you can do about those accounts. RM does not help. She slows everything down when she is in your store. If you need help from her, say with an appraisal or making calls, because she has sent both of your people out of the store on a Friday, forget about it. She's too busy in her laptop sending out emails that are pointless.

    Advice to ManagementAdvice

    Get rid of the ACV desk, charge offs have gone up since you implemented its use. Please realize that you need an additional person in every store to accomplish everything you want us to do! Even If they're part time! There are literally not enough hours in the day to get all tasks completed correctly!!!

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