Tory Burch

Tory Burch Jobs & Careers in Central Valley, NY

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30+ days ago

Stock Associate - Woodbury Common

Tory Burch Central Valley, NY

As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding… Glassdoor

30+ days ago

Seasonal Sales & Support Associates – Westchester Mall

Tory Burch White Plains, NY

We are now hiring Seasonal Sales & Support Associates to join our team this holiday season! Seasonal Sales Associate As a Seasonal Sales… Glassdoor

30+ days ago

Sales Lead

Tory Burch Greenwich, CT

, the daily coaching of other Sales Associates, and managing your own individual sales & client book. You will act as a leader in the store and are… Glassdoor

30+ days ago

Seasonal Sales & Support Associates Greenwich Ave

Tory Burch Greenwich, CT

As a Seasonal Sales Associate at Tory Burch you are responsible for delivering a transformational customer experience, building our brand one… Glassdoor

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Tory Burch Reviews

93 Reviews
93 Reviews
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Brigitte Kleine
34 Ratings
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    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Tory Burch full-time (more than 5 years)


    I have some great friendships that have come out of my time at Tory. It was a great experience in the beginning when the approach was personal. I grew a lot as a manager but I would rather lead than manage.


    *Disclaimer- this was not my experience the entire time but it is accurate for the last 2 years. Lack of appreciation for the reality of the expectations on store leadership. Nothing significant ever gets accomplished because everything gets talked to death. I just wanted to develop my team on the floor, give "transformational" customer service and make the company tons of money. I spent my time on the computer, at a desk, on conference calls and meeting with associates one on one like it was Groundhog's Day everyday. It was a micro manager's dream job. The amount of hours I worked because I was constantly losing under appreciated sales leads and support due to demanding, demeaning sales associates was unnecessary. There is also an excess of poor planning and communication from corporate. A lot of talks and emails but things were still very last minute which made appropriate staffing for stock, visual, maitanance, etc. a challenge. Associates can do no wrong and while coaching is encouraged if an associate is offended in any way then it is certainly the leadership's fault. Managers become fearful of coaching employees. I have never seen anyone lose their job (because nothing is ever really addressed) so the worst employees are always victorious due to lack of support and black and white accountability. Culture and values are amazing but if a store has challenging employees then the ones with the connection to the values end of leaving due to the power the challenging employee holds. I did feel that most corporate employees really believed in the values but lacked a sense of reality on what happens at a store level. I can't believe I stuck it out for the amount of time I was there. If it weren't for some relationships and hope that things were going to change after a pep talk or inspiring offsite I would have moved on a lot sooner but I didn't so I learned to manage through the gray.

    Advice to ManagementAdvice

    Strip away all of the nonsense. It's about the teams, the customer and passion for the brand. Show some trust and let your leadership lead on the floor by being an example of great service. All of the talking, tracking and micromanaging is unnecessary. Let the discussions happen on the floor with the teams and the customers. It'll free up everyone's time to do what's important and fill up everyone's time to stay away from the distraction of drama.

    Doesn't Recommend
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