Total Quality Logistics

  www.tql.com
  www.tql.com

Total Quality Logistics Jobs & Careers in Erlanger, KY

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30+ days ago

Carrier Services Associate

Total Quality Logistics Cincinnati, OH

Qualifications: • Provide excellent customer service to TQL's carrier base. • Collaborate with Logistics Account Executives (LAEs) and… CareerBuilder


30+ days ago

Sales Representative

Total Quality Logistics Erlanger, KY

As a Sales Representative for TQL, you are the Chief Problem Solver, the Head of Quick Decisions, and Entrepreneur for your book of business. You are… CareerBuilder


30+ days ago

IT Support Technician

Total Quality Logistics Cincinnati, OH

Seeking an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose… CareerBuilder


30+ days ago

Logistics Support Specialist (3rd Shift)

Total Quality Logistics Cincinnati, OH

• Support the handling of a high volume of inbound/outbound calls. • Serve as the liaison between Carriers and the Sales Department with a focus… CareerBuilder


30+ days ago

Sales Recruiting Coordinator

Total Quality Logistics Cincinnati, OH

• Work closely with the Recruiting staff in all aspects of hiring and recruiting functions. • Management of the Applicant Tracking System… CareerBuilder


30+ days ago

Sales Recruiter

Total Quality Logistics Cincinnati, OH

Your job: • Find quality hires through phone calls. More calls mean more hires and a bigger bonus. • Source active… CareerBuilder


30+ days ago

Claims Representative I

Total Quality Logistics Cincinnati, OH

• Research reported claims and determine validity of the claim. Manage the documentation and submission process of each claim in your portfolio… CareerBuilder


30+ days ago

Production Manager

Total Quality Logistics Cincinnati, OH

MANAGE ALL EXTERNAL VENDOR RELATIONSHIPS Direct Mail/Print • Printer and Fulfillment/Mail house vendor management • Understands Post office… CareerBuilder


30+ days ago

Military Recruiting Specialist

Total Quality Logistics Cincinnati, OH

• Establish and cultivate relationships with active and transitioning members of the US military for TQL sales roles located throughout the country… CareerBuilder


30+ days ago

User Experience Designer

Total Quality Logistics Cincinnati, OH

Seeking a User Experience Designer who will analyze existing software interfaces and design improved ones. The UE Designer will focus on the… CareerBuilder


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Total Quality Logistics Reviews

456 Reviews
3.9
456 Reviews
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Total Quality Logistics Founder, CEO, and President Kenneth Oaks
Kenneth Oaks
346 Ratings
  1. 5 people found this helpful  

    Read this before accepting the job!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Erlanger, KY
    Current Employee - Anonymous Employee in Erlanger, KY

    I have been working at Total Quality Logistics full-time (less than an year)

    Pros

    1.You really can make a lot of of money for a job straight out of college.
    2.The people you work with are fun to be around.
    3.I never felt like I couldn't get up and go get lunch like some of the other reviews on here. I guess it just depends on your office but mine was pretty laid back.
    4. Free lunches fairly often.

    Cons

    Don't make the mistake of believing everything the recruiters tell you because it is incredibly misleading.

    1. The draw system is never fully clear when you start, out of the 6 people who I started with nobody really knew what the draw system was when we came in. It should be described as Salary UNTIL commission but it is not. About half of the brokers in a given office some who have been there almost 2 years are still only making the base salary which after taxes comes out to be around 10 bucks and hour. To actually pay your draw off you need to have consistent business which is difficult to get because there is no loyalty in the industry.

    2. They play up their "Sales Training" and yes there is a decent amount of it but its pretty much unnecessary. Here is how "prospecting" or "sales" works. You try and research companies TQL might do business with, you see if they are already tagged by other TQL brokers, if they arent you call them and "qualify" them. If they are qualified you essentially just beg for their freight by calling and calling until they give you an opportunity. That will essentially go on for about 4 months until you go off on your own where you either make it or get fired. If you make it through you will most likely bounce from good week to bad week until you just get fed up and quit. Some do actually do well but even they have a few down weeks and then start getting pressured by management to start "prospecting" again.

    3. The industry by nature is incredibly immoral and shady. Truck drivers/dispatchers will try and take you for every penny you have and consequently you are expected to do the same to your most likely small to medium size customer. Several brokers were making over $1,000.00 margins by just straight up lying to their customers. If you ask them if they think this is wrong they will say "of course not, we offer a PREMIUM service". When in all reality its due to the fact that brokers only make 20-30% commission when at other companies like CH, Coyote and Landstar are making 45-50%.

    4. The Management is just an absolute embarrassment to any type of leadership. All they do is monitor call counts and call times and there is zero type of motivation, that's why they want to hire "self-motivated" people. They are also doing these stupid competitions all the time that are pitting brokers against each other, combine that with the fact that you can see everybody's revenue/income it turns the office into a really toxic environment. There is so much hostility from the 80% of brokers making 10 bucks an hour to the ones that are making 200K + a year. This is because the more successful brokers aren't working any harder than the others they just happened to be in the right place at the right time. Talk to any leader/CEO or read any type of book on leadership and they will tell you that some friendly competition between employees can be good but at the level it is at TQL it's absolutely poisonous. They seem like they’re cool and laid back until you start to have a couple down weeks and then their attitude changes completely.

    5. The fact that TQL cares so much about these reviews they actually have someone monitoring them on a daily basis number should tell you all you need to know. I mean do you see any name brand companies actually getting defensive and responding to negative reviews to their company? No because they have more important things to do like actually treating their existing employees with dignity and respect. Who does that? TQL does because they know how bad their reputation is and they think that if they can discredit the bad reviews with responses like that and then dilute the bad reviews with their "Unlimited Earning Potential" and "Hard Work Pays Off" reviews then recent college graduates with no real job opportunities who are desperate to make as much money as they can will actually want to work for them .

    6. TQL was just in a lawsuit where they stated that 27% of all brokers were actually on commission. Think about that for a second, the dream that the recruiters sell to you about making all this money is really only achieved by 27% of people in the entire company. So you have a 27% chance of actually paying your draw off and making commission.

    Now you’re probably thinking “well this guy is just a loser and didn’t wanna work hard” but that’s the exact same thing I thought about all the negative reviews. The truth is that I worked a full time job and was a student full time before TQL (im so lazy!!!!) I just made a mistake and believed everything they told me.

    Lastly, if you have no other options and need a job for the insurance or to pay back loans then that is the only reason you should ever work for TQL. I mean did you really go to college so you could sit in a chair and talk to truck drivers/ dispatchers all day, or get hung-up on by companies who are sick of getting calls from TQL? I didnt think so.

    Advice to ManagementAdvice

    Your reputation is all you have in life and business and TQL's is going down the toilet. Eventually your "growth for the sake of growth" business model will collapse and you will either have to change your name or sell to CH or Landstar.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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