Total Wine & More Jobs in Lynnwood, WA

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Total Wine & More Co-Owners David Trone & Robert Trone
David Trone & Robert Trone
142 Ratings
  • Helpful (4)

    Fun job but poor treatment of workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Team Member in Lynnwood, WA
    Current Employee - Front End Team Member in Lynnwood, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Total Wine & More part-time


    Customers are generally in a good mood The employee discount is nice POS system is newer than other places. It makes it easier to look up products, edit product quantities, etc. Coworkers were friendly and fun to work with


    Little training. Basically you have about four hours of computer training and then are put at the registers. I did not have any training to increase my product knowledge, which made it difficult to answer customers questions, especially about wine. FETMs are also expected to try to sell products to customers at the registers. You are expected to help customers while also answering phone calls from customers. I have been a cashier in several other stores before and this was NEVER the cashiers' responsibility. It makes it so you can't give either customer your full attention and slows down your line. Oftentimes I would look over and the managers were standing around at customer service and could've easily taken the call. FETMs are also given tasks they are supposed to complete in addition to cashiering such as making pull lists and restocking shelves. Its difficult to complete these tasks when the store's busy and you are needed at the cash registers up front. Yet you are somehow magically expected to get it all done. No breaks other than lunch. If you ask to go on a ten minute break (which is mandated by Washington state law) you are looked down upon and made to feel lazy. During the busy months I was scheduled for 10-12 hour shifts and was discouraged from taking my ten minute breaks in addition to my lunch (which is only ever thirty minutes)

    Advice to Management

    Train your workers better. Follow the laws regarding breaks and don't discourage your workers from taking them.

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