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I have been working at Travelers Companies full-time
Most of the people that I work for/with are very knowledgeable about their craft.
Even though most of the people I work for/with are very knowledgeable, their hands are often tied by excessive workload demands and/or numerous protocol, procedures, red-tape, and intra-company divisions (all of which Travelers has over time built into its claims-handling operations), as well as the unwillingness or inability (or both) of senior management to allocate funds for hiring new people to help alleviate (at least) the workload demands.
Advice to Management
Stop running your claims unit as a run-off operation. You used to hire new talent frequently which helped guard against burn-out and turnover of existing staff. The number of incoming claims received hasn't decreased to the point where you can get by with a skeleton crew any longer (like you did at the start of the recession circa 2007-08). Rather, incoming claim levels are the same if not more, while existing claims and suits have become more complex, demanding more time be spent on each of them. Along with the continued layering of more and more protocols and procedures, existing claims staff no longer has the luxury of time to accomplish everything expected of them. Just hire more claims people, please.