Triage Consulting Group
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Triage Consulting Group full-time (less than an year)Pros
-Work-life balance: 4 weeks of PTO and 8 hours of VTO
-Kind coworkers who are willing to help
-Feedback on career developmentCons
-Culture: Triage prides itself on its people, but I think what the majority of the company doesn't realize is how limiting its office culture is for minorities. The good Glassdoor reviews are probably from those who fit in with the culture--probably white, were in Greek life, upper-middle class, extroverted, privileged, live in the Marina, rarely interacted with those outside these social circles, etc. There is very little racial/cultural/class diversity among employees and it shows in conversations. When you overhear someone explaining to a 25-year old white co-worker why dressing up as a Native American for Halloween is offensive (and that's the first time they've ever heard that perspective), it's honestly facepalm worthy and obvious how homogenous the company is. As a couple more examples, Triage had a Family Feud social event, and the number one thing voted for "what is Triage known for?" was "frats", and I often overhear 25 year olds talking about their sorority days. If you fit in, you will have fun at Triage since people like to go to happy hours, sporting events, and tend to have extremely similar interests. If you don't, or prefer more intellectual and diverse environments, you're probably going to have a very isolating time here. While Triage has acknowledged this lack of diversity as an issue and have expanded efforts to non-California universities, I don't see it changing since most of the people involved in recruiting fit this culture/don't understand the issue, and will continue to recruit the same type of person.
-Day-to-day work: There is very little consulting to be done. You mainly are on the phone calling insurance reps, researching account notes and doing things in MS Access. You rarely interact with the client on most projects (almost never as a newer hire), and there aren't a lot of opportunities to learn advanced Excel skills until you are a Senior. It can be incredibly boring, especially for someone who wants a more strategic or innovative role.
-Reactive company: The company's "knowledge" base is housed in hundreds of word documents across multiple folders on the server. Day to day work is done on a 2002 version of MS Access. There have been space concerns for a while, where so much time is spent for teams to find seats to work in since the company has grown quite a bit.
-Other things: There is little motivation to work hard, especially since everyone is paid the same salary. Evaluations can be biased based on personal connections and friendships. During travel, if you want to separate work life from personal time, it can be pretty hard since you're socially obligated to spend time with your team--even if you really don't connect with them.Advice to ManagementAdvice
-Please acknowledge the lack of diversity at this company as a genuine issue. When people talk how everyone as Triage is a family, this is probably true IF you fit the upper-middle class white, probably involved in Greek life, etc. When I bring an outside friend to a Triage happy hour, and they are shocked at how demographically homogenous the people are, there is a genuine issue here. Also, when people are recruited because they "fit" the culture, this seems like another way to just perpetuate the lack of diversity.
-More transparency about what Associates will be doing during the first 2 years of work during recruitingDoesn't RecommendNeutral OutlookApproves of CEO