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6 days ago

Customer Service Representative

TruGreen Gaithersburg, MD

TruGreen is currently seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be… TruGreen

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David Alexander
87 Ratings
  • Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Woodbury, MN
    Current Employee - Customer Service Representative in Woodbury, MN
    Doesn't Recommend

    I have been working at TruGreen full-time (Less than a year)


    Great, flexible hours, quick to learn, consistent work scheduling


    Lack of policy training upkeep, retaliation from supervisors to CSRs, employees are coached weekly but no supervisor in the customer service field are ever on the same page, so when asking a question about an account, each supervisor provides a different answer completely opposite of corporate rule which ends up in customer dissatisfaction. Lack of follow up, problems are temporarily resolved, attendance doesn't apply to managers, but CSRs get occurrences for emergency reasons such as health problems (with a doctor's note to prove unhealthy)

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