TrustCo Bank Corp NY
Trustco – Longwood, FL
include providing an opinion of the market value of residential properties for lending purposes. Three to five years of appraisal experience as a… Beyond.com
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at TrustCo Bank Corp NY full-time (more than a year)Pros
Manager - Looks good on a resumeCons
Where do I begin
Hours - This is a joke and I would love to know how they even get away with it. We work 8 to 9 hours a day with no break. How can you take a break when there are only 2 employees at a time in the branch? Sometimes there are 3 employees, however it is usually 2 Tellers and 1 Platform. The Tellers can not relieve the Platform for lunch due to not being cross trained. So Platform can not take a lunch but yet is docked for it. Thursday and Fridays we work until 10 hour days and again for Platform, i.e. Managaer or Assistnat Manager we work the full 10 with no break. How can you allow this? You rotate your assistant managers between 2 or more branches in any given week and if the assistant goes over on time the Manager gets written up for allowing over time. I mean are they serious.
Security - You put my life and other employees life in danger. If a robber wanted to rob a bank, this would be the place. Again - the staffing is a concern and not to mention the locations of some of these branches are a concern as well. For instance your Sweetwater branch, its at the back of a plaza located off a side road with poor lighting. Can we talk about fearing for ones life.
Pay - This is equally a joke. As a manager you expect us to handle the branch staff, make business calls, realtor calls, work long hours with no breaks and write up and process all loans, including MORTGAGES.... and only pay base of $32k minimum. REALLY????
Shops - Trustco Bank does its own shops on their employees. These shops consist of sending another employee from New York to Florida. The employee then goes into each branch in Florida makes a deposit and then speaks briefly to the Manager or Assistant Manager. Then compiles a report to the "Area Manager" and based on that report and rating determines if that Manager is going to receive incentive pay. 8 out of 10 times the New York employee doesn't give good reports. Managers get chewed if the report states that the Manager did not stand up to greet them. However, I will state I stood every time and still was told I did not stand. Are you kidding me - we knew it was a shop one because the other nraches called ahead and gave a description of the person and 2 the moment they made a deposit into their own Trustco account and we seen it was a NY account we knew. So who are they fooling and bottom line this is just a way to not pay incentives to your employees.Advice to ManagementAdvice
Hire more branch employees - Branch should have 1 manager, 1 assistant, 1 head teller and 1 teller.
Pay your branch staff. If you pay from the bottom of the barrel you are going to get bottom of the barrel employees.
Stop cheating us on incentive pay. Hire an outside company to do the shops, that or just don't do them at all. It's not fair to shop a branch that only has 2 employees. If one is on the phone and the other with a client what do you expect. Again - STAFF YOUR BRANCHES CORRECTLY. Oh and really there is no need for every branch to be opened on Saturdays. All we do is sit here and waste money. Cut out the Saturdays and what you save here you can spend on STAFFING YOUR BRANCHES CORRECTLY.......Doesn't RecommendNeutral OutlookDisapproves of CEO