Tufts Health Plan


Tufts Health Plan Jobs & Careers

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30+ days ago

Pharmacy Implementation Specialist

Tufts Health Plan Watertown, MA

• Must be able to work cooperatively as a team member with varying levels of staff throughout the organization. • Requires a high degree of… Glassdoor

13 days ago

Credentialing Specialist

Tufts Health Plan Watertown, MA

All information (written, verbal, electronic, etc.) Ability to appropriately identify emergency situations and follow the appropriate protocol. Must… Glassdoor

30+ days ago

Service Coordinator

Tufts Health Plan Watertown, MA

required in the delivery of Mental Health Services. EDUCATION: (Minimum education & certifications required) Bachelor’s degree required from… Glassdoor

20 days ago

Manager of Compensation

Tufts Health Plan Watertown, MA

EXPERIENCE: 7-10 years experience with compensation programs management and administration. Requires proficiency with Microsoft Office products… Glassdoor

30+ days ago

Healthcare (Data) Analyst II

Tufts Health Plan Watertown, MA

This multifaceted position allows the individual to participate in all aspects of projects from planning, designing, implementing, and presenting… Glassdoor

23 days ago

Complex Care Clinician-SCO

Tufts Health Plan Watertown, MA

The CCC directly interfaces with physicians, other members of the primary care team, members, and their caregivers in identifying risk factors… Glassdoor

8 days ago

Manager, Business Account Management

Tufts Health Plan Watertown, MA

This individual both provides and oversees the delivery of BAM services to internal clients, monitoring and managing workload and priorities for the… Glassdoor

30+ days ago

Sr. Health Care Analyst

Tufts Health Plan Watertown, MA

A thorough understanding of the health insurance industry with proficiency in relational databases, data warehouses, Excel, and statistical modeling… Glassdoor

30+ days ago

Core Claims Processor

Tufts Health Plan Watertown, MA

SKILL REQUIREMENTS: Experience with Tufts Health Plan’s internal applications, such as Diamond, Macess, and Webchannels preferred. Understanding of… Glassdoor

4 days ago

Senior Manager, Government Affairs and Public Policy

Tufts Health Plan Watertown, MA

The Senior Manager of Government Affairs & Public Policy is responsible for developing and communicating Tufts Health Plan’s positions on priority… Glassdoor

Tufts Health Plan Reviews

55 Reviews
55 Reviews
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James Roosevelt Jr.
38 Ratings
  1. 3 people found this helpful  

    I'd be happy to help you, but I am stuck in meetings for the next 72 hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Watertown, MA
    Current Employee - Manager in Watertown, MA

    I have been working at Tufts Health Plan full-time (more than 10 years)


    Lots of vacation time (once earned), flexible hours, work/life balance, health and wellness is promoted (onsite gym is ok), and good people work there. Everyone is respectful. I can truly say I've had great people to work with during my 10 years there. Luckily, they've made a number of additional 401K contributions outside of the usual company match over the last few years, which is a great perk. There are some bad apples, but what company doesn't have them. Free parking onsite.


    Watertown isn't the easiest place to get to. THP has a very meeting-centric culture, which they've tried a few times to break with different manager training courses. Unfortunately, everyone still winds up in meetings for 6-7 hours a day. It's just how they do things. It's very hard to get your regular work done when you're constantly booked, double booked, and sometimes triple booked at the same time for a meeting. Too many meetings means that managers don't have enough time to coach or guide their direct reports. Most supervisors get stuck with their head down on the front lines, doing the work alongside the people they are supposed to be supervising. That makes it very easy to cover for (and sometimes hide) those under performers that should be moved into different positions, or moved out of the company. It's very hard to move internally once you're in a position, because there is very little turn over (outside of the call center). When there are openings, it's usually a case where the position is posted only because of the formality of having to do so; quite often, people are already slotted for (or pretty much given) open positions based on the internal politics, and not necessarily merit. It's not very easy for outside candidates to get in the door and get open positions. There is no real incentive for people to go the extra mile, because they aren't rewarded for doing so.

    Advice to ManagementAdvice

    There are too many layers involved to make day to day business decisions. Too many people need to be involved, hold hands, and sing koombaya before things move. IT resources are very strapped. Most internal systems are 30+ years old, so being able to champion for change is difficult because you have to fight the "this is how we've always done it" mentality. There is a constant backlog of work requiring prioritization, scheduling, and rescheduling because of system and IT resource limitations. That means things can wait for over a year before they get implemented depending on the platform the work needs to be done on. Not all work is done internally. Most of it is outsourced. Does it makes sense for the same person to be in charge of Operations AND IT? Isn't that a conflict of interest?

    Neutral Outlook
    Approves of CEO

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