U.S. Cellular

  www.uscellular.com
  www.uscellular.com

U.S. Cellular Jobs & Careers in Cedar Rapids, IA

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13 days ago

Retail Wireless Consultant - Full Time

US Cellular Cedar Rapids, IA

As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and… US Cellular


11 days ago

Customer Service Representative - Cedar Rapids /

US Cellular Marion, IA

Retrieving and documenting customer information while listening intently to your customers demonstrates your ability to effectively manage multiple… US Cellular


27 days ago

Retail Wireless Consultant - Part Time

US Cellular Coralville, IA +2 locations

As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and… US Cellular


U.S. Cellular Reviews

582 Reviews
3.2
582 Reviews
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Kenneth R. Meyers
124 Ratings
  1. 1 person found this helpful  

    Good Company to work for if you don't mind call center life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cedar Rapids, IA
    Former Employee - Customer Service Representative in Cedar Rapids, IA

    I worked at U.S. Cellular full-time (less than an year)

    Pros

    Health insurance benefits kick in almost immediately, vacation and sick time kick in as soon as 90days are up, coworkers will usually be super friendly.

    Cons

    Training was terrible. My trainer had it out for me and went as far as to report me to HR for things I didn't do. HR actually had to tell her to leave me alone because it was obvious that she was just trying to get my fired. The HR department at US Celluar tends to be Draconian in nature for no real reason.... A lot of people I worked with got fired for the silliest reasons I've ever heard and it was extremely terrible for morale. I actually got dinged a couple times for infractions but one was forgiven because the rule that I "broke" was changed about a month later.

    Advice to ManagementAdvice

    Hire better management. Don't allow team leads to sit around chatting with each other while CSRs are busting their butts on the phones. The micromanaging is pretty bad there as well... Also the whole "TOPS" system is a rip off and you should ask for a refund.

    Recommends
    Negative Outlook
    No opinion of CEO

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