U.S. Cellular – Cedar Rapids, IA
We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping… U.S. Cellular
US Cellular – Marion, IA
• Troubleshoots related communications problems; applying a knowledge of wiring, telecom trunking, standard cable connections and wire closets… US Cellular
U.S. Cellular Photos
Doesn't RecommendNegative OutlookDisapproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at U.S. Cellular full-time (More than 5 years)
401k, health, dental, vision (VSP) are all great coverage. I love my associates and my team.
We have a billing system that has been struggling to succeed since launch. Upper management doesn't care about associates we are treated like a number. They consistently cut positions to "Control Cost" and expect the management team to be able to pick it up and still have a performing team. They rearranged the compensation packages for everyone and didn't consider the fact that we were making a lot more before. It is a game of politics and Jack would be turning over in his grave if he knew what was happening to this company. We spout that we care about our customers, but really, we care about numbers. What store is giving me the best numbers and if there is a store that isn't performing well, why aren't they? When they aren't you will see people getting tossed left and right. This company has gone down hill. I work more than 50 hours a week and then I take my work home with me. The game for U.S. Cellular is never ending. They add last minute "mandatory" conference calls that we have to be on (again, limited notice). It doesn't matter if it is your day off, you're expected to be on the calls. You have a call twice a week to report numbers even though you report them all day long, every day. The job is redundant, the management team doesn't care, and this company will eventually get bought out by a competitor, or they will lose too many associates due to their treatment of them.
Advice to Management
You never once sent out an apology to the front line after a horrible year of billing. After launching TOPS and even sending Jay Ellison into the stores (who was just as frustrated with the repetitive flows because the system continually failed) nothing was done. No apology, no thank you, no bonuses - nothing. We received a one word sentence in an email about how much you appreciated how we handled the customer escalations, but never that you appreciated that we stuck through the launch. You didn't say thank you for staying here. Instead, you cut the amount of money we made. You got rid of countless positions - many in the front lines that are still needed, because it all falls on the managers to greet, do inventory, develop, and sell! You do stay interviews for RWCs, but not for the managers? I think this is where you need to look - you have such a high turn over, because we are not appreciated, we are not valued and we are not paid well for everything that we have to do.