U.S. Cellular

  www.uscellular.com
  www.uscellular.com

U.S. Cellular Jobs & Careers in Peoria, IL

Hiring? Post a Job
2 job openings Back to all jobs

Show:  All Results Last 7 Days
12 hrs ago

Retail Wireless Consultant - Full Time – new

US Cellular Peoria, IL

As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and… US Cellular


22 days ago

Retail Wireless Consultant: Part Time

US Cellular Pekin, IL

As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and… US Cellular


U.S. Cellular Reviews

582 Reviews
3.2
582 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
124 Ratings
  1. 1 person found this helpful  

    The turn started with selling the Chicago market and declined with new billing system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Peoria, IL
    Former Employee - Retail Wireless Consultant in Peoria, IL

    I worked at U.S. Cellular full-time (more than 3 years)

    Pros

    It's a job with a paycheck. Good benefits insurance paid time off and tuition reimbursement. Great place for hard workers who enjoy cold calling.

    Cons

    It makes me very sad to see what has happened over the last year. With the new billing system front line associates got hit hard with angry customers. Interruption in service without reason errors on accounts that took a long time to fix. Customers who needed a new phone often couldn't get one because of errors and system outage. Once the system became partially functioning associates were told this is it deal with it no excuses even though we were still unable to provide some services and solutions to customers that once wasn't a problem to do. The company use to focus on core values and doing the right thing for everyone. Take care of your people and they will take care of your customers. Now the moral is horrible associates told things like the new system did not affect them get over it by upper management. Jobs threatened if you don't hit quota. How can associates hit quota if the foot traffic in stores is no longer there due to a tarnished reputation their answer is for retail staff to spend their day cold calling small to medium businesses. It makes me very sad to see what has happened to the culture. Once one of the greatest companies to work for with excitement to go to work everyday now leads with fear out of desperation. Even new employees are scared to death by the time they get out of training from seeing what is happening around them.

    Advice to ManagementAdvice

    Bring back your core values! Reload at the D.O. and learn to live by it again. Take care of your people bring back excitement and pride to the workplace. Happy employees make happy customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at U.S. Cellular? Share Your Experiences

U.S. Cellular

 
Click to Rate
or