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U.S. Cellular Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at U.S. Cellular full-time (More than 3 years)Doesn't RecommendNegative OutlookNo opinion of CEODoesn't RecommendNegative OutlookNo opinion of CEO
The company has a good structure in theory with the "dynamic organization" etc. They offer tuition assistance and do pay well...if you happened to work in a busy location. The hours can be flexible to an extent to work around school/other obligations. U.S Cellular did prefer to promote from within which is always a plus. U.S Cellular really stepped up when giving severance packages/support to employees that were displaced to market closures.
While the structure may be ideal...the consistency is not. I had many great managers and several others that were just plain terrible. Sometimes we all wondered how several were even given the positions they were in? I noticed that the best managers were those promoted from within.
Pay differs tremendously between locations. While this is true for almost any commissioned sales position out there, the company attempted to balance things out without success. Stores within miles of each other would see huge differences in traffic and overall employee compensation. I worked for a busy location so I was well compensated, but I felt sorry for those who were in the "dead" locations. The company lost a lot of talented people at some slower locations due to lack of business/commission. Some would barely make more than the $9-$11 standard hourly while others at the busier locations made $25/hr+.
U.S Cellular was always a step behind in technology/products compared to other wireless carriers. This has hurt the company tremendously as I am sure they realize. They have just recently attempted to catch up in recent years but still aren't where they need to be to be competitive. I believe this issue caused the closure of markets. It is hard to compete when you don't offer the newest technology available...no matter what anyone says. From a consumer standpoint people are attracted to the newest/best products available and will sacrifice service/etc to get those things.
Advice to Management
Consistency in Management
Focus on the newest technology available.