No jobs found – change your filters above for more results
Doesn't RecommendPositive OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at UPS full-time (More than 10 years)
UPS is stable, and reliable to both its employees and its customers. .
The trade-off for the great pay, good benefits, and reliabliity, is the inability to enjoy the fruits of your labor. If you work in the operations capacity, you are owned and the expectations are unreasonable. A regular workday is 12-14 hours and it's expected without putting it in writing, or crafted with AM and PM assignments and expectations. Long days, no rest, no vibrance, no innovation coming from those who are on the front lines. All are worn and ready to leave the company; but will only say so amongst their peers. Some are too close to retirement to walk away. The younger management team is not in it for the long haul, and UPS will be facing some serious turnovers with both retirees, and millennial supervisors and managers who don't find having a career with no life very attractive.. Also the heavily unionized environment with vague union rules, don't recognize the company's performance standards, and it makes it entirely difficult to hold low performers accountable to performance, by which the management teams is held accountable.
Advice to Management
If the service problems are continuous, no matter the people, it's the process. Don't be afraid to reevaluate the process and standards that have been set. Also, the management teams are used in the most non-effective manner possible. Use your management team to manage people, develop, implement, and continuously improve service and processes, not as an extension of your hourly employees.