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US Indian Health Service Photos
Doesn't RecommendNeutral Outlook
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at US Indian Health Service full-time (More than 10 years)
The agency mission is noble. The political, logistical and structural complexities keep the environment very interesting. It's a federal agency so the benefits are pretty good.
Incompetent and often feckless management, especially in the upper echelons. IT work is cutting edge 2002 at best. IT doesn't even warrant its own budget. The clinical application system/EHR/EMR is a fork/derivative perversion of what the VA is about to throw out. Although a great system in some historical context, it is very expensive to operate; poorly documented; customized in every instance (no standard configuration); administered by unqualified personnel because IHS cannot attract qualified personnel; will not incentivize talent in recruiting; won't modernize their IT operations to allow for remote/distributed support; is perpetually under-resourced and often led by medically trained personnel with no formal background in IT.
Advice to Management
IT is critical to operations. Recognize the future depends on a modern, dynamic and solid information technology infrastructure. Realize patient health includes financial and psychological well-being in addition to physiological care -- STRIVE TO PROTECT YOUR PATIENTS' MEDICAL RECORD CONFIDENTIALITY, AVAILABILITY AND INTEGRITY. Finally, your patients needs should ALWAYS trump political expediencies; focus on the IHS mission.