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30+ days ago

Real Estate Fulfillment Executive

USAA Remote, OR

The Real Estate Fulfillment Operations Executive will report directly to the FSB Fulfillment VP, and will be responsible for the overall direction… USAA

23 days ago

Senior Operational Planning Analyst

USAA San Antonio, TX

• Influences and sometimes leads analytical studies and fulfills complex information requests. Determines optimum methodology for retrieving and… USAA

2 days ago

Credit Review Analyst – new

USAA San Antonio, TX

• Under direct supervision, identifies loans with potential credit weaknesses. Review and critique decisions (automated as well as judgmental) made… USAA

23 days ago

Intern - Social Media

USAA San Antonio, TX

• Provides consultation and advice to P&C executive leadership on social strategies focused on P&C talk and its corresponding promotion via social… USAA

18 days ago

Customer Sales and Service Representative-Credit Card

USAA San Antonio, TX

As Financial Foundations Associate - Credit Card for USAA, you will provide member service and/or facilitates product acquisition through various… USAA

24 days ago

Channel Manager

USAA San Antonio, TX

in support of defining the member experience target state, developing business cases, defining requirements, managing vendor relationships, planning… USAA

22 days ago

Operational Planning Analyst

USAA Remote, OR

• Under general direction, performs analytical studies and fulfills moderate to complex information requests. May provide recommendations on the… USAA

30+ days ago

Operations Support Director

USAA San Antonio, TX

• Identifies and collaborates with related COE owners across the USAA enterprise to share best practices, utilize common tools and maximize resource… USAA

30+ days ago

Host-Mainframe Developer

USAA San Antonio, TX

Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing… USAA

3 days ago

Business Applications Analyst

USAA San Antonio, TX

• Provides intermediate to complex analysis supporting the planning and implementation of systems and upgrades and process changes. Coordinates… USAA

USAA Reviews

915 Reviews
915 Reviews
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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
681 Ratings
  • 3 people found this helpful  

    Great for a new college grad or someone who just wants to 'coast' for the rest of their career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist - Mortgage in Tampa, FL
    Current Employee - Financial Foundations Specialist - Mortgage in Tampa, FL

    I have been working at USAA full-time (more than 3 years)


    Very easy job with no skill or knowledge requirements.
    Great Benefits, annual bonus, employee discounts, onsite gym, health incentives, covered parking, no smoking on campus, tuition reimbursement.
    Average salary for the job.
    They have a great membership following, its almost like a cult. This is great for the company, helps them grow and should assist with company growth


    They set the expectations way too high which makes the reality worse.
    They prefer you to say yes, don't ask too many questions and don't go against the status quo.
    Micro, micro, micro managed!. Its really bad and can be unbearable depending on your Manager. Certain managers harass you for being 1 or 2 minutes late from break/lunch which makes the job very stressful.
    Need to be more proactive instead of reactive. They don't look to fix processes until it blows up and members post on Facebook about it. They were advised on the same problems by employees for years prior.
    No available mentoring or knowledge advancement through leadership.
    They don't manage people, only statistics and metrics.
    All the managers do (during coaching) is give you scripted, ambiguous jargon they've received from higher ups. It would be great to learn some real professional tools/ knowledge I could use to advance my career. My best advice is to use the tuition reimbursement. Although you won't be able to use it on the job or with USAA, you can carry it to your next company.
    When hired, we were advised about so many opportunities for growth and advancement but found that is only available in the corporate office (San Antonio).
    The way you're rated/scored for promotions has nothing to do with knowing the business or products. Although this is great for people who don't care to learn the products and business, its frustrating when the person who has no clue whats going on becomes your Manager.

    Most of my friends are like me; want to learn, progress, pursue advanced degrees and certifications so there's no way I can recommend usaa to a friend. I constantly tell them to look elsewhere unless they just need a job for the short term until something better come available.

    Advice to ManagementAdvice

    Change the scoring/employee benchmark ratings. None of it has anything to do with knowledge or knowing the products which should be the focus. All you have to do is stay on a call forever (which we all do) and management perceives you as a great employee and worthy of promotion. That is not a skill!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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