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USAA President and CEO Joe Robles Jr.
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    Insurance Rep - Phoenix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent  in  Phoenix, AZ
    Current Employee - Insurance Agent in Phoenix, AZ

    I have been working at USAA full-time for more than 3 years


    Set schedule, Shift premium if working weekends or past 6:00, helping our members who are almost all positive and a pleasure to deal with. Benefits are second to none.


    Managers will micromanage every part of a call to hunt for errors. If the call was a good call they will look for one that isn't to find an opportunity. In some cases managers are 2 faced. They may change expectations or scorecards without communicating to the team. Each manager has their own scorecard or expectations for their team. There is no set standard that people are judged against. You may be a superstar on one team and lackluster on another. Weekly one on ones will usually be negative depending on the mood of your manager.

    Advice to ManagementAdvice

    Get on the same page throughout the company on your set of standards for the people on phones. There is no reason one manager should give high 5vs to their team while another team doing the same things are being punished. If you are going to have a bar, set it evenly.

    Doesn't Recommend
    Neutral Outlook