USAA Member Relationship Specialist III Jobs in Colorado Springs, CO

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USAA Reviews

3.7
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Recommend to a friend
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Stuart Parker
23 Ratings
  • Helpful (2)

    Good, Great in some ways but Stressful often

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at USAA full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    As far as call center goes, you get freedom do talk as needed with people. Good medical benefits though that may be changing soon due to Obamacare options. Good 401k plan. Good physical environment. Management generally try's to care. Management maintains a positive environment at all costs. Other fringe benefits such as onsite daycare, health club, recreation center and covered parking garage. Excellent mission to care for military and families.

    Cons

    Micro managed in all aspects of job with fist line managers that are incredibly black and white policy managers and passive aggressive maintainers of the work environment. Where empowerment and judgment are encouraged, it is not truly supported unless its within the tight limits of policy which in itself seems un-empowering. Those promoted are those who assimilate or only show empowerment within the boundaries of the culture.

    Advice to Management

    Self determination based on Pros/Cons listed.


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