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I have been working at USAADoesn't RecommendNeutral OutlookNo opinion of CEODoesn't RecommendNeutral OutlookNo opinion of CEO
This company does not have a history of laying off its employees. Also this company does want to keep you their as long as possible. The company has an average medical plan, Its not the best but its not the worst. The company does give vacation time and a parking garage.
This job is all about micro management, if you like that style then its perfect job for you. The level of micro managing depends on your manager. Your manager can make or break you at this job. The company requires your manger to meet with you every week to "coach you" on your calls, and If you do something they don't like or agree with can and will be used against you, and how its used it up to the manager. This is all part of their effort to improve their customer experience. Since, there is so many ways to measure you at this company. You can be a hero or a zero depending on what their are looking at. The thing that bothers me is that they have soft categories like do you stand for their mission. Yes, you are graded on this and can affect your performance. If you do not meet this it can make you loose your bonus, and your bonus is a big part of your pay it can be up to 19% of your yearly salary. This leads to new employees leaving the job quitting the job in a hurry. About 40 percent of new hires quit within 90 days of work. HR in this company is useless for the employee. The employees at this company have no rights as far as HR is concerned. All employee relationship decisions are left to management staff. HR is just their to make sure employees don't sue or cause anything that could make them look bad in the public light. Furthermore, this company is really big on not being truthful to you as an employee, management is really good for reading the company mission statement and not following it themselves. For example, if you have an upset person on the phone that wants to address their concerns with management, management will do everything in world not to handle the situation including blaming you for the problem. This can be done subtle or direct, but when you read what the put in paper to upper management. It completely different than what really happens. The final note is if you want to move up in this company, the best thing to do is get out the knee pads. This trick will make the most unqualified person move to the top of the ranks. No degree, no problem, we know you not qualified but you say everything you like.
Advice to Management
Let employees do their job. Stop standing on employee shoulder just to do a daily job is a good way of making your employee look elsewhere. If you want to make your customers happy, then make your employees happy. Stop rewarding the butt kisser, and stop making people feel expendable.