Uber Jobs & Careers in San Francisco, CA

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Show:  All Results Last 7 Days
30+ days ago

Software Engineer - Logistics Data Engineer

Uber San Francisco, CA

Care about sharded datastores? We’ve got a project for you. Distributed systems, and coordinating storage and processing efforts across datacenters… Glassdoor


30+ days ago

Counsel, Policy

Uber San Francisco, CA

Yes, you’ve read the news. We’re growing, growing, growing! And our legal team is growing alongside our operational teams. We’re searching for an… Glassdoor


30+ days ago

Tech Services - Software Engineer

Uber San Francisco, CA

• Demonstrated success working in cross functional teams… Glassdoor


30+ days ago

Marketing Manager - Social Media Focused

Uber San Francisco, CA

With a focus on social media, you must be able to think outside the box to produce creative, original content, as well as use data to apply… Glassdoor


16 days ago

Financial Analyst, Insurance

Uber San Francisco, CA

We’re disrupting the transportation space and growing like crazy in the U.S. and internationally! This is an excellent opportunity to utilize your… Glassdoor


30+ days ago

Tax Analyst

Uber San Francisco, CA

• Assist with special projects and U.S. tax planning • Research and keep the Tax Team updated with various tax legislations • Familiar with… Glassdoor


30+ days ago

Production Designer

Uber San Francisco, CA

We are looking for a highly motivated Production Designer to work alongside members of multiple teams at Uber. The ideal candidate possesses strong… Glassdoor


30+ days ago

Claims Advocate

Uber San Francisco, CA

• Manage an inventory of claims to evaluate covered losses and liability exposure • Investigate new claims by reviewing first reports of loss and… Glassdoor


21 days ago

Growth - Product Analyst

Uber San Francisco, CA

• Leverage data to perform intensive analysis across all areas of our business to drive product development • Execute upon requirements to draw… Glassdoor


30+ days ago

Litigation Paralegal

Uber San Francisco, CA

• Support the growing legal and litigation department. • Communicate with and manage our… Glassdoor


Uber Reviews

124 Reviews
3.0
124 Reviews
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Travis Kalanick
71 Ratings
  1. 1 person found this helpful  

    OK but needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Customer Support Agent in San Francisco, CA
    Current Employee - Remote Customer Support Agent in San Francisco, CA

    I have been working at Uber as a contractor (less than an year)

    Pros

    You're a contractor but they pay you pretty good money for the type of work you're doing which is pretty much answering email from drivers and riders. You work fulltime hours and get paid weekly so it's good extra money. You are eligible for some medical benefits but it's not that great as you still have to pay for it. I chose to get my own insurance. The best part of this job is that you can work from home. It's supposed to be a 9 month contract with the option to extend. They do ask for feedback alot with surveys so that's good.

    Cons

    The constant change in policies and procedures is annoying. I understand that it's a start up but at some point you need to establish standards to follow. CSRs are constantly asking eachother on their chat room if what they're doing is correct because the company constantly changes things on you. So you may be doing something one way for awhile and then get counseled that it's wrong. One manager may tell you one thing, then another may tell you another. Every information disbursed is either via constant email updates, on their incomplete employee website or on various spreadsheets on Google docs are some off links at weebly. They do have video conferences, but that information is quickly forgotten. For an 18 Billion dollar company, there should be one platform for everything. Speaking of platform, their account tools is slow and buggy. They have no main phone line so alot of disgruntled drivers/riders who have to wait sometimes for weeks to hear anything back. Scheduling can be crazy depending on what region you are in. Some regions allow agents to choose their own schedules, while others expect you to work crazy hours. Managers get rotated through, so you can find yourself with a new manager every other month. CSRs in the first level are limited to what they are able to do, yet they are expected to maintain a quota of tickets per hour which is ridiculous considering you end up having to "escalate" an issue and then that counts against you even if you spent time working on a ticket. As for escalations, they have too many groups for different duties. For instance, you may have two different groups handling referral payments and regular payments (salary). In other words, it's disorganized! Transparency is not the best.

    Advice to ManagementAdvice

    You need to open a call center period, or have something set up like how Ebay and Amazon do it. Decide what policies are going to stick and make that the standard. Put it up on the website for reference. Have a directory of phone numbers and contact information for your agents to share with drivers and riders. Email updates are fine but put all policy related issues on your website! Have a better metric system for measuring agent performance other than how many tickets they complete. The key is to keep the drivers and riders happy. What good is it if you just hurry up and close out a ticket just to meet your quota and you still have a POd driver/rider? Fix your software it's unreliable.

    No opinion of CEO

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