United Airlines

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United Airlines Reviews

785 Reviews
3.0
785 Reviews
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Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
372 Ratings
  •  

    Dumping experienced csr's to save a buck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Calgary, AB (Canada)
    Current Employee - Customer Service Representative in Calgary, AB (Canada)

    I have been working at United Airlines full-time (more than 8 years)

    Pros

    Great financial outcome projected for upper management!

    Cons

    Outsourced frontline personnel means declining standards of service for customers

    Advice to ManagementAdvice

    You just spent millions training us for a higher standard of service, and now you lay us off? Where is the logic in that?

    Doesn't Recommend

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