United Franchise Group

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Ray Titus
4 Ratings
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    Former Employee - Field Representative
    Former Employee - Field Representative
    Neutral Outlook
    No opinion of CEO

    I worked at United Franchise Group (More than 3 years)


    You get to meet a lot of people who are very genuinely concerned with the company and the franchisee and want to see both become successful. There is room to move up if you live in Florida, but field staff (operations advisors and marketing reps) have only one option and that is RVP (high pressure sales) . if you are a field person you get a lot of opportunity to travel, I have seen most of the country and been to a few overseas. It is a good company and I think for the most part everyone there are really good people and I loved working with them.


    Field people have little room to move up unless they move to Florida, RVPs don't last long and are pressured constantly for sales of franchises at any cost which lends itself to them saying Anything to make a sale to save their job. I have seen numerous franchisees who have been blatantly lied to, all over the country, and corporate keeps the RVP on because they are making sales. I know sales are important to any business, but it is compromising the integrity of the company. While they pay RVPs large commission checks on sales they have no incentives for the field staff to improve existing stores, which would improve cash flow from royalties and also less stores would close or be resold which would improve the reports shown to prospective buyers which in turn would help sell more stores. Field staff people are basically a warm body (in a lot of cases, not all) that are their to check on the store and give them the corporate line.....add a sales rep, do more marketing, raise your prices, etc and get their report signed, Without really understanding the self employment scenario and that is......they (the franchisee) has bet everything on this store and even after the field person leaves they have to walk back into a store everyday and try to figure it out on their own because management has been out of the loop so long that their theories don't work and the most of the field people have never stood where a store owner has and cannot relate enough to know when the corporate line is not the right answer.

    Advice to Management

    The people in upper management (all the way up to Ray Titus the company's owner) have pretty much lost touch with how things really are in a small business scenario. They might do well to do a version of under cover boss and see what is really going on. The small business world has changed tremendously over the last 10 years and even more so in the last 15 when any of them have actually had their boots on the ground and had to scramble to make a payroll in their own embroidery shop. I believe this is not done on purpose, just that they are so busy with other things that they don't have time to devote to doing some actual field work of their own. I recommend that every 5 years each person in upper management has to spend at least a week (preferably two) working in a shop that is doing well but not a top store. Remember you're not there to fix anything you are there to learn how it is being done and what is working now a days. You should spend a couple days doing outside marketing on your own, a couple doing production a couple doing inside sales and follow up on your marketing leads, close sales and get them into production. This is also why I say two weeks because you really can't do any of these jobs for just one day and get a real feel for it. I know this will more than likely fall on deaf ears because it would take a lot of guts for any of the upper management people to step forward and pitch this idea much less any of them actually do it. I'm throwing down the gauntlet. Also do not tolerate lying RVPs, sales can be done without lying, if they can't then you need to look up the line and fix what the prospective buyers are looking for. Make sure your sales people are good and have good backgrounds, it is too easy now to Google a name and find out if any of your representatives have a questionable background. That makes selling more stores a problem and trusting corporates judgement very shaky to say the least.

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