UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Jobs & Careers in Concord, NH

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22 days ago

Senior Customer Service Representative

UnitedHealth Group Hooksett, NH

owning customer service inquiries through to resolution. The Senior Customer Service Representative is responsible for… UnitedHealth Group


8 days ago

Claims Supervisor- Hooksett, NH

UnitedHealth Group Hooksett, NH

• Provide expertise and/ or general claims support to teams in reviewing, researching, negotiating, processing and adjusting claims • Authorize… UnitedHealth Group


15 days ago

Customer Service Advocate

UnitedHealth Group Hooksett, NH

You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth… UnitedHealth Group


6 days ago

Reporting Analyst

UnitedHealth Group Hooksett, NH

Local Care Delivery is a network of health care providers in local markets whose mission is to help providers deliver the most effective and… UnitedHealth Group


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2,130 Reviews
2.9
2,130 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
843 Ratings
  1. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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