UnitedHealth Group

  www.unitedhealthgroup.com
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UnitedHealth Group Jobs & Careers in Corpus Christi, TX

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23 days ago

Medical Assistant - Wellmed at Holly Senior Clinic

UnitedHealth Group Corpus Christi, TX

• Performs all duties within the scope of a Certified Medical Assistant (procedures, injections, EKGs, phlebotomy) • Rooms patients according to… UnitedHealth Group


4 days ago

Associate Patient Care Coordinator - WellMed - Shoreline Senior Clinic

UnitedHealth Group Corpus Christi, TX

• Greets patients as they arrive and manages 20 minute wait time • Assists patient with intake… UnitedHealth Group


20 days ago

RN Health Coach for WellMed

UnitedHealth Group Corpus Christi, TX

The Health Coach is responsible for carrying out day-to-day support duties and facilitating teaching related to the Chronic Care, Congestive Heart… UnitedHealth Group


13 days ago

LPN Case Manager - Field Based

UnitedHealth Group Corpus Christi, TX

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead… UnitedHealth Group


8 days ago

Certified Medical Assistant for WellMed at Saratoga

UnitedHealth Group Corpus Christi, TX

In this Medical Assistant role, you will learn from healthcare experts as you work side by side to provide care for seniors in a clinic setting. You… UnitedHealth Group


4 days ago

Patient Care Coordinator WellMed South Medical Corpus Christi TX

UnitedHealth Group Corpus Christi, TX

WellMed is now part of the OptumHealth division under the greater UnitedHealth Group umbrella. WellMed is a healthcare delivery system serving… UnitedHealth Group


11 days ago

Healthcare Provider Network Market Consultant

UnitedHealth Group Corpus Christi, TX

• Function independently, meeting with physicians to discuss OptumInsight tools and programs focused on improving the quality of care for Medicare… UnitedHealth Group


4 days ago

Senior Administrative Assistant

UnitedHealth Group Corpus Christi, TX

The Senior Administrative Assistant provides a wide variety of executive-level administrative support to an entire division for an assigned Vice… UnitedHealth Group


13 days ago

RN Clinical Quality Consultant - WellMed

UnitedHealth Group Corpus Christi, TX

The Clinical Quality Consultant will drive consistency, efficient processes and share best practices - in a collaborative effort with the providers… UnitedHealth Group


4 days ago

Certified Medical Assistant WellMed South Medical Corpus Christi TX

UnitedHealth Group Corpus Christi, TX

In this Medical Assistant role, you will learn from healthcare experts as you work side by side to provide care for seniors in a clinic setting. You… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
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  1. 10 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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