UnitedHealth Group

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UnitedHealth Group Customer Service Jobs & Careers

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4 days ago

Provider Customer Service Representative

UnitedHealth Group Phoenix, AZ +11 locations

start doing your life's best work. SM As a Provider Customer Service Representative, you'll be empowered to… UnitedHealth Group


30+ days ago

Customer Service Advocate

UnitedHealth Group Raleigh, NC +29 locations

You'll help them make informed decisions about their care services by answering their questions, resolving their issues or helping them enroll in… UnitedHealth Group


30+ days ago

Customer Service Representative - TRICARE

UnitedHealth Group Phoenix, AZ +2 locations

Our Customer Service Representatives work hard to build trusted relationships with members across their health care… UnitedHealth Group


11 days ago

Senior Customer Service Advocate

UnitedHealth Group Duluth, MN

ability to provide exceptional customer service will truly make a… where you can do both? As a member of UnitedHealthcare's elite customer UnitedHealth Group


30+ days ago

Customer Service Claims Representative

UnitedHealth Group Bothell, WA +5 locations

The Customer Service Claims Representative is responsible for answering… of customer service and maximizing productivity. Provide expertise or general… UnitedHealth Group


6 days ago

Customer Service Sales Specialist

UnitedHealth Group Eden Prairie, MN

• Make outbound calls to potential customers to explain the Care Plus program and generate interest in a Care Plus Evaluation. • Respond to… UnitedHealth Group


30+ days ago

Senior Customer Service Representative

UnitedHealth Group Cypress, CA +10 locations

Our Customer Service Representatives work hard to build trusted… benefits and personal health care dollars and owning customer service i… UnitedHealth Group


30+ days ago

Supervisor Customer Service

UnitedHealth Group Costa Mesa, CA +11 locations

• Coordinates, supervises and is accountable for the daily/weekly/monthly activities of team members • Sets priorities for the team to ensure… UnitedHealth Group


30+ days ago

Customer Service Representative

UnitedHealth Group Oklahoma City, OK +26 locations

• Provide excellent customer service • Constantly meet… complex customer calls • Resolve customer service inquiries which… UnitedHealth Group


4 days ago

Specialty Customer Service Representative

UnitedHealth Group Overland Park, KS

no better place to help people live healthier lives while doing your life's best work.SM The Customer Service UnitedHealth Group


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UnitedHealth Group Reviews

2,251 Reviews
2.9
2,251 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
890 Ratings
  • 11 people found this helpful  

    Everything changed this year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager

    I have been working at UnitedHealth Group

    Pros

    Work from home, as a nurse it's the only day job that pays a living wage in my area.

    Cons

    OptumHealth (under the UHC umbrella) has always been notorious for micromanagement and it only gets tighter and tighter. Change is so frequent that you can't believe anything an"hone says because it will all change again next week (I only WISH I were exaggerating). Job processes change constantly and without warning, so there is no opportunity to master anything anymore. In such an environment, Experience becomes a liability rather than an asset.

    Advice to ManagementAdvice

    Ease up. Give your nurses room to be nurses. Exercise some common sense. Bring back the nursing process, which is by its very nature "member-centric". Pulling us away from that to have us respond knee-jerk to data that is already obsolete by the time it clogs up our member files - repeatedly - is shooting you in the foot and killing our members' confidence in the program. We have a contract to uphold - you have nurses on board for a reason - let us give you what we are trained to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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