UnitedHealth Group

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UnitedHealth Group Jobs & Careers in Detroit, MI

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28 days ago

Senior Project Manager (Demand/Digital)

UnitedHealth Group Detroit, MI

• Support for new requests for creative team services for digital initiatives • Assemble and facilitate cross discipline meetings to develop an… UnitedHealth Group


14 days ago

Manager, Medical Clinical Operations

UnitedHealth Group Detroit, MI

• Manages and is accountable for clinical and non-clinical professional employees and/or supervisors… UnitedHealth Group


19 days ago

Home Visit Nurse Practitioner or Physician Assistant

UnitedHealth Group Detroit, MI

The PVP works to identify and develop innovative actions to meet the needs of CarePlus patients in both the health care and psychosocial… UnitedHealth Group


2 days ago

Provider Relations Advocate – new

UnitedHealth Group Detroit, MI

also include directing and implementing strategies relating to the development and… UnitedHealth Group


26 days ago

IT Claims Systems Analyst, Detroit MI or Phoenix AZ

UnitedHealth Group Detroit, MI

At Optum, we believe the technology we create helps to change lives. When you join us as a Senior IT Systems Analyst, you will have the opportunity… UnitedHealth Group


8 days ago

Key Accounts New Business Coordinator

UnitedHealth Group Southfield, MI

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of… UnitedHealth Group


11 days ago

Senior Clinical Administrative Coordinator

UnitedHealth Group Southfield, MI

For those who want to invent the future of Healthcare, here's your opportunity. We're going beyond basic care to Health programs integrated across… UnitedHealth Group


8 days ago

Senior Web Developer

UnitedHealth Group Southfield, MI

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think… UnitedHealth Group


2 days ago

Senior Healthcare Economics Analyst – new

UnitedHealth Group Southfield, MI

Why work for the leading organization in health care to help improve the lives of millions? You'll find that this is no small opportunity on our… UnitedHealth Group


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  1. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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