UnitedHealth Group Jobs in Hooksett, NH

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Show:  All Results Last 7 Days
14 days ago

Senior Customer Service Advocate

UnitedHealth Group Hooksett, NH

As a Senior Customer Service Advocate, you'll provide our members with the information they need to make better decisions about their health, helping… UnitedHealth Group


10 days ago

Senior Customer Service Representative

UnitedHealth Group Hooksett, NH

As a Senior Customer Service Advocate, you'll provide our members with the information they need to make better decisions about their health, helping… UnitedHealth Group


10 days ago

Customer Service Advocate

UnitedHealth Group Hooksett, NH

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! We… UnitedHealth Group


16 days ago

Claims Supervisor

UnitedHealth Group Hooksett, NH

Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or… UnitedHealth Group


24 days ago

Network Program Manager

UnitedHealth Group Hooksett, NH

Management of a team of Provider Quality Analysts responsible for data sampling, reporting and analysts Oversee capacity management for our larger… UnitedHealth Group


24 days ago

Director of Network Contracting and Business Development

UnitedHealth Group Hooksett, NH

also include establishing and maintaining strong business relationships with Nursing Homes… UnitedHealth Group


24 days ago

Associate Director of Customer Service

UnitedHealth Group Hooksett, NH

The Associate Director of Customer Service will be responsible for all leadership aspects of the E&I (Employer and Individual) call center in… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
1,127 Ratings
  • Helpful (10)

    Great people to work with; call center metrics almost impossible to reach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Hooksett, NH
    Former Employee - Customer Care Professional in Hooksett, NH
    Doesn't Recommend

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    great coworkers; job does have the potential to positively impact customers' lives; direct supervisors were good; training is good if you are willing to ask for help; decent opportunities for advancement

    Cons

    very stressful call center metrics; emphasis on being "compassionate" on every call but not much follow-through from upper management to adjust call metrics; difficult to obtain raises and bonus because metrics were so difficult to achieve

    Advice to Management

    If "compassion" is what you want customer service reps to provide 100% of the time, then make sure all of management is modeling compassion with employees. Also, management should follow through more consistently to make sure that all employees who need additional training are receiving it. (When one employee isn't trained well, it creates a lot more work for everyone else.)


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