UnitedHealth Group

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UnitedHealth Group Jobs & Careers

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16 days ago

Per Diem Hospice LPN

UnitedHealth Group Haymarket, VA

We are looking for Per Diem Hospice LPNs in the Haymarket, VA area. In this role, you will be sitting bedside and taking care of patients needs… UnitedHealth Group


4 days ago

Per Assessment House Calls Nurse Practitioner

UnitedHealth Group Bristol, VA +3 locations

Here, you will discover a culture that grows through challenge, that evolves by being flexible, that succeeds by staying true to our mission to make… UnitedHealth Group


20 days ago

Managing Consultant, Comparative Effectiveness Research - Lewin Group

UnitedHealth Group Falls Church, VA

The Lewin Group is a premier national health care and human services consulting and policy analysis firm with 40 years of experience finding answers… UnitedHealth Group


15 days ago

Managing Consultant - The Lewin Group

UnitedHealth Group Falls Church, VA

The Lewin Group is a premier national health care and human services consulting and policy analysis firm with 40 years of experience finding answers… UnitedHealth Group


12 days ago

Executive Director

UnitedHealth Group Reston, VA

Careers at UnitedHealth Group are anything but ordinary. We push ourselves and each other to find smarter solutions. The result is a culture of… UnitedHealth Group


26 days ago

Senior Research Analyst, SAS Programmer, Lewin Group

UnitedHealth Group Falls Church, VA

The Lewin Group is a premier national health care and human services consulting and policy analysis firm with 40 years of experience finding answers… UnitedHealth Group


24 days ago

Infrastructure Senior IT Project Manager

UnitedHealth Group Reston, VA

• Manage projects around systems and data architecture • Responsible for multiple… UnitedHealth Group


11 days ago

Broker Agent Service Representative

UnitedHealth Group Roanoke, VA

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of… UnitedHealth Group


13 days ago

Hospice Account Manager

UnitedHealth Group Reston, VA

The Hospice Account Manager will market our Optum Hospice and Palliative Care program to referral sources in a designated market and have the… UnitedHealth Group


6 days ago

Consultant, State Consulting

UnitedHealth Group Falls Church, VA

In the wide-ranging field of human services consulting, The Lewin Group provides both depth and breadth of expertise. Currently… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
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  1. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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