UnitedHealth Group


UnitedHealth Group Jobs & Careers in Kingston, NY

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30+ days ago

Nurse Practitioner - Complex Care

UnitedHealth Group Poughkeepsie, NY

In this role, you will provide primary care to patients in long term care settings; coordinate with their PCP and facility staff to deliver high… UnitedHealth Group

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2,261 Reviews
2,261 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
893 Ratings
  • 3 people found this helpful  

    UHG only cares about what it looks like to the outside world and doesn't care about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Kingston, NY
    Current Employee - Customer Care Professional in Kingston, NY

    I have been working at UnitedHealth Group full-time (more than 5 years)


    You get a steady paycheck, and the hours are nice, no weekends or holidays unless overtime is offered, which isn't too often in customer service dept. Pay is decent for the area, and a nice amount of time off.


    The company is so worried about how it looks to the outside world, and less concerned with its employees. They add awkward scripting to make reps seem "more compassionate". They keep piling on work without very little increases in pay. They make the bonus more and more difficult to get. Make it more difficult to do our job by making us do all this extra work w/o proper systems or working systems. They do a yealy survey about the company and make all these changes to make the employees see oh ok this is good then as soon as the survey is over they take those changes away. Has happened the last couple of years. This year they did poorly on one about being proud to work for their company, so instead of finding out why the people are not, they are having people in meetings say why they are proud and if they can't come up with something they are to make something up. They offer more training on being compassionate than learning about our specific job function.

    Advice to ManagementAdvice

    If you show you compassion to your employees we would voluntarily be more compassionate to the callers. But forcing compassion and vital signs down our throats makes us not want to be compassionate at all and not have faith in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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