UnitedHealth Group


UnitedHealth Group Jobs & Careers in Onalaska, WI

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27 days ago

Customer Service Representative Associate

UnitedHealth Group Onalaska, WI

• Help with filing, incoming and outgoing mail • Cover breaks and lunches in the Lobby at the front desk • Assist with security requests, like… UnitedHealth Group

30+ days ago

Provider Service Representative

UnitedHealth Group Onalaska, WI

• Respond to complex customer calls • Resolve customer service inquiries which could include… UnitedHealth Group

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2,346 Reviews
2,346 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
933 Ratings
  • 10 people found this helpful  

    Top-down management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at UnitedHealth Group full-time (more than 5 years)


    The huge pro is that the company has so many work-at-home employees. It's easy to overlook a lot of problems when there is no commute required. The people at United for the most part are good people, just wanting to do their jobs to the best of their ability and to take care of the members. Most of the people genuinely have their hearts in the right place. There are opportunities within the company, simply because it's so huge.


    The company has changed so much in the last 5 years. It has gone to a much more top-down management style. The movement to nationalize every process has disrupted what was a smoothly running process and has created so much uncertainty and insecurity among the staff. The company has adopted an increasingly impersonal and unapproachable management style, going through meaningless displays of "communication" with employees, when everyone knows that to speak up is to be the next target. Yes, they want employee input--as long as that input is agreement with whatever already has been decided by upper management. Those who are ambitions can go far with UHG, but often promotions appear to be based on ability and willingness to play the game rather than on knowledge and ability.

    Advice to ManagementAdvice

    You employ many highly educated and dedicated people, many of whom have good ideas about what will and will not work in local markets, but the current management approach squelches those ideas. Treat employees with respect; that currently is lacking. And don't think for a minute that we can't all see right through those smoke screens you present.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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