UnitedHealth Group Jobs in Overlea, MD

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30+ days ago

Project Manager - Financial Analytics

UnitedHealth Group Columbia, MD

• Manage capital project timelines and resources • Identify program/project risks and prepare & follow risk mitigation plans • Create… UnitedHealth Group

30+ days ago

Employer Installation Administrator

UnitedHealth Group Columbia, MD

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest… UnitedHealth Group

30+ days ago

Union Optician

UnitedHealth Group Columbia, MD

• Customer Service-oriented. • Works on tasks Independently. • Optical knowledge. • Familiar with Insurance programs. • Basic phone, fax… UnitedHealth Group

25 days ago

Senior Accountant/Analyst, Columbia,MD/Mpls,MN/Hartford,CT

UnitedHealth Group Columbia, MD

• This position is a key member of the Dental Medical Expense Accounting Team who has technical curiosities, and is excited by uncharted processes… UnitedHealth Group

30+ days ago

Senior Provider Reimbursement Representative

UnitedHealth Group Columbia, MD

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created… UnitedHealth Group

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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
966 Ratings
  • 4 people found this helpful

    So-so experience in a negative environment with constant change and frustrating flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quit Coach II in Seattle, WA
    Former Employee - Quit Coach II in Seattle, WA

    I worked at UnitedHealth Group


    Ability to work from home, office has fantastic views (18th and 20th floors) of the sound and city, great co-workers (at my level) and I was fortunate to have a wonderful supervisor - one of the few decent ones in my opinion. It was nice helping people change their lives for the better.


    Upper management seems clueless - the 'customer is always right' even when they are abusive or nasty. Coaches are blamed for any issues, and the general atmosphere is of fear and loathing. Revolving door is prevalent. Much of that results from the company being bought out twice in the last few years, first Alere taking over what was generally a good company and management team, then United Health which recently took over Alere - but generally the company seems to foster an attitude of "us and them' (Upper management vs customer service specialists) and most smile at you while plotting to nail you for the smallest things behind your back. Pay is sub-par, tho coaches can increase their hourly if their performance 'meets and beats' basic expectations, both metric and customer service- wise. Supervisory staff is hit-and-miss, mostly miss, and some supervisors carry an unfair load for other supes who are lazy or disengaged. They hold 'calibration meetings' to ensure all supes are on the same page, but for whatever reason those meetings seem to have no impact as supervisors vary wildly in their knowledge and delivery of anything from contracts to assessments of subordinates, which causes much confusion not only with the front line, but with clients as well.

    Advice to ManagementAdvice

    Clean house at the upper level, (and some at mid-level) and hire managers who have the ability to connect throughout the company, calibrate successfully, and who actually want to make a positive impact. Reward those who work hard, especially those who take on workloads from others who are again either lazy or disengaged (or both) and are paid the same as they are. This has been prevalent, and it causes resentment and unhappy employees.

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