UnitedHealth Group Jobs in Pittsburgh, PA

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30+ days ago

Senior Pharmacy Technician

UnitedHealth Group Pittsburgh, PA

Positions in this function perform various duties related to the fulfillment of prescription orders. Interprets physicians' prescriptions and creates… UnitedHealth Group


30+ days ago

Bilingual (Spanish/English) Customer Service Advocate

UnitedHealth Group Pittsburgh, PA

providing service to those in need, this can be your opportunity to do your life's best work. SM The role of a Bilingual (Spanish/English) Customer… UnitedHealth Group


30+ days ago

Small Business Account Consultant

UnitedHealth Group Pittsburgh, PA

This position is the primary service and enrollment contact for SB Employer Groups (2-99 employees) and their respective brokers. Lead and direct… UnitedHealth Group


30+ days ago

Product Manager/ Complex Populations...telecommuters considered

UnitedHealth Group Pittsburgh, PA

• Develops and coordinates complex strategies and issues within a matrix with cross functional impact • Works directly with Health Plan… UnitedHealth Group


30+ days ago

Clinical Administrative Coordinator

UnitedHealth Group Pittsburgh, PA

• Respond to Incoming Provider and Enrollee calls. • Resolve Customer Service inquiries which could include: • Entering… UnitedHealth Group


30+ days ago

Nurse Practitioner Home Visits

UnitedHealth Group Pittsburgh, PA

• The Nurse Practitioner will be responsible for the total care of the assigned… UnitedHealth Group


30+ days ago

Customer Service Advocate

UnitedHealth Group Pittsburgh, PA

You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like… UnitedHealth Group


7 days ago

Preservice Review RN

UnitedHealth Group Pittsburgh, PA

What makes your nursing career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You… UnitedHealth Group


19 hrs ago

Customer Service Advocate (HARC) – new

UnitedHealth Group Pittsburgh, PA

Intelligence team to welcome them to our health plans. The primary goal of this interaction is to develop… UnitedHealth Group


30+ days ago

Telephonic Care Advocate. Work from Home.

UnitedHealth Group Pittsburgh, PA

As a Care Advocate, you are responsible for inbound, queue based case management and utilization review of behavioral… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
965 Ratings
  • 1 person found this helpful

    Management is not experienced and does not have the will or capability to lead employees effectively.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Pittsburgh, PA
    Current Employee - Customer Care Professional in Pittsburgh, PA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    You can find great friendship in your peers. There is the opportunity to earn a quarterly bonus. If you are meeting certain expectations, there is the opportunity to work at home.

    Cons

    Supervisors are hired from within the company, that have no knowledge of what the team they will be supervising does. And they never even try to learn, they just ask there employees to handle their complaints and questions. There is favoritism, even if your not an employee that shows up for work, or even does work period. Supervisors will try and get each other fired if they do not like each other. Your pay and PTO will be miscalculated at least 3 times a year. Supervisors will punish some employees if you are not helping them meet a goal (which is a goal that is for them to meet, not you) to be the number one team. Whenever there is any type of change in procedures, you will not be notified in time for you to give people proper information. Once you are in Customer Care, there is no way of getting out unless you know someone in another department. So there really is no growth there. Supervisors will talk about their employees to other employees, even about their plans to get them fired. Only expect help from your peers. YOU help each other, no one else will. I do very well in my current role, and I love my peers. But I have seen a lot of bad things happen to good, hard working employees.

    Advice to ManagementAdvice

    If the CEO knew what type of things were going on at the Pittsburgh location, he would be very disappointed. Not only are the employees affected, but our members are affected greatly by the lack of communication. They deserve quality service. Unfortunately, that is not what they are getting. Please retrain your supervisors on how to effectively lead a team. Lastly, please, please, ask for the opinions of your Customer Care Professionals. I can almost guarantee that your business would greatly improve. Because right now, just as fast as your members are enrolling, they are disenrolling at an even greater pace. I know this because sadly, I have to help them do it.

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