UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Jobs & Careers in Seguin, TX

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Show:  All Results Last 7 Days
12 days ago

Certified Medical Assistant,WellMed Ingram

UnitedHealth Group San Antonio, TX

In this Medical Assistant role, you will learn from healthcare experts as you work side by side to provide care for seniors in a clinic setting. You… UnitedHealth Group


27 days ago

Certified Medical Assistant for WellMed at NW 410 Clinic

UnitedHealth Group San Antonio, TX

In this Medical Assistant role, you will learn from healthcare experts as you work side by side to provide care for seniors in a clinic setting. You… UnitedHealth Group


28 days ago

Medical Assistant - Medical Center

UnitedHealth Group San Antonio, TX

The Certified Medical Assistant performs a variety of patient care activities to assist physicians and nursing personnel, including administering… UnitedHealth Group


6 days ago

Department Assistant Receptionist

UnitedHealth Group San Antonio, TX

• Must be able to organize and distribute incoming and outgoing US Mail as well as internal correspondence and packages • This includes… UnitedHealth Group


16 days ago

RN Clinical Quality Consultant

UnitedHealth Group San Antonio, TX

The Clinical Quality Consultant will drive consistency, efficient processes and share best practices - in a collaborative effort with the providers… UnitedHealth Group


11 days ago

RN Transition Care Manager for WellMed

UnitedHealth Group San Antonio, TX

The Transition Care Manager is responsible for utilization management and inpatient care management coordination and will perform reviews of current… UnitedHealth Group


9 days ago

Associate Business Analyst - Collaborative Care

UnitedHealth Group San Antonio, TX

The position will be responsible for oversight of all WellMed contracted, employed, and affiliated PCPs and the management of their membership panel… UnitedHealth Group


3 days ago

RN Hedis Quality Manager

UnitedHealth Group San Antonio, TX

In this position you will provide direction and support to various WellMed markets in implementing strategies for closing care gaps. You will… UnitedHealth Group


14 days ago

Customer Service Advocate

UnitedHealth Group San Antonio, TX

You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like… UnitedHealth Group


6 days ago

Certified Medical Assistant at WellMed Embassy Oaks Clinic

UnitedHealth Group San Antonio, TX

In this Medical Assistant role, you will learn from healthcare experts as you work side by side to provide care for seniors in a clinic setting. You… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
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  1. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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