UnitedHealth Group

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UnitedHealth Group Senior Project Manager Jobs & Careers

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28 days ago

Senior Project Manager I

UnitedHealth Group Hartford, CT

As a Senior Project Manager, you'll shift scope definition, risk identification, methodology and… UnitedHealth Group


9 days ago

Senior Project Manager - Optum

UnitedHealth Group Minnetonka, MN

This is a highly visible role in need of a dynamic professional. You will be responsible for the management and delivery of large and complex… UnitedHealth Group


17 days ago

Senior Business Project Manager

UnitedHealth Group Minneapolis, MN

As a Business Senior Business Project Manager, you'll shift scope definition, risk identification,… UnitedHealth Group


1 day ago

Senior Project Manager - WellMed – new

UnitedHealth Group Tampa, FL

In this role, you'll lead strategic initiatives among business teams and operating groups, defining performance and goal execution. You'll be a… UnitedHealth Group


14 days ago

Senior Project Manager

UnitedHealth Group Eden Prairie, MN +3 locations

As a Senior Project Manager, you'll shift scope definition, risk identification, methodology and… UnitedHealth Group


2 days ago

Senior IT Project Manager – new

UnitedHealth Group Minnetonka, MN +3 locations

• Define, manage, and implement significant technology focused projects • Focus on IT projects while working with leadership • Operate as a… UnitedHealth Group


13 days ago

Senior Project Manager - Analytic Consultant

UnitedHealth Group New York, NY

As a Business Program Manager, you'll shift scope definition, risk identification, methodology and resource allocation to a gear you didn't even know… UnitedHealth Group


2 days ago

Senior IT Project - Program Manager – new

UnitedHealth Group Basking Ridge, NJ

Community Rating) provision. As a Senior Project Manager on the HCR/ACR… UnitedHealth Group


28 days ago

Senior IT Infrastructure Project Manager

UnitedHealth Group Plymouth, MN

• Lead a matrixed team of system design engineers, system build engineers and infrastructure technologists to successfully deliver significant… UnitedHealth Group


29 days ago

Senior Project Manager (Demand/Digital)

UnitedHealth Group Detroit, MI

• Support for new requests for creative team services for digital initiatives • Assemble and facilitate cross discipline meetings to develop an… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
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  1. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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